Asset Protection Detective, St Louis Galleria - Full Time
About The Position
As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role contributes to a safe and welcoming store environment through training, observation, investigation, and de-escalation. It includes identifying and investigating theft and dishonest activity, supporting apprehensions in accordance with company policies and legal requirements, documenting incidents and investigations, and maintaining compliance with policies and legal standards. You may testify in criminal or civil cases, respond to alarm calls, support special assignments, and facilitate first aid when needed. The position involves prolonged periods of standing and walking, time in enclosed surveillance areas, occasional reaching, stooping, kneeling, or crouching, and frequently lifting or moving up to 30 pounds. The ability to apprehend shoplifters is required. Macy’s describes a dynamic, inclusive work environment with competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities. Additional offerings include merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program.
Requirements
- Ability to observe, identify, and respond to suspicious activity in a retail environment.
- Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
- Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Must be able to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Frequently lift or move up to 30 pounds.
- For jobs in New York, a current New York State Security Guard License is required.
Nice To Haves
- Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
- Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
- Experience using surveillance systems, reporting tools, or investigative technology.
- Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.
Responsibilities
- Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
- Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
- Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
- Prepare clear and timely documentation, statements, reports, and evidence for investigations, audits, assigned activities, and legal proceedings.
- Train colleagues on protocols that help protect company assets.
- Identify, investigate, and respond to theft and dishonest activity.
- Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
- Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
- Maintain compliance with company policies and legal standards for apprehensions, searches, and evidence preservation.
- Testify in court for criminal and civil cases as needed.
- Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
- Foster an environment of acceptance and respect with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
