Asset Protection Detective, Roosevelt Field - Full Time

Macy's•Garden City, NY

18d

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, reporting systems, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and protect customers, colleagues, and the business. The role involves observation, investigation, de-escalation, accurate documentation, and support for colleague readiness through training on asset protection protocols. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires maintaining compliance with company policies and legal standards concerning apprehensions, searches, and evidence preservation. Duties may include responding to alarm calls, supporting special assignments, facilitating first aid, and testifying in court for criminal and civil cases as needed. The work involves extended periods standing or walking around the store and time in enclosed surveillance areas, with occasional reaching, stooping, kneeling, or crouching, and frequent lifting or moving of items up to 30 pounds.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear and timely reports, statements, evidence, and documentation for investigations, audits, and legal proceedings.
Support team readiness by training colleagues on asset protection protocols.
Identify, investigate, and respond to theft and dishonest activity.
Support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases, as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster an environment of acceptance and respect with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice