Full-Time Asset Protection Associate

Scheels•Tulsa, OK

10d

About The Position

The Asset Protection Associate helps protect customers, associates, merchandise, and facilities by deterring theft, supporting investigations and inventory controls, and promoting a safe store environment. The role communicates with leadership about encounters and investigations; works with law enforcement and local retailers on organized retail crime; monitors CCTV; conducts on-site interviews; and prepares and maintains timely, objective incident and investigation records. The associate may assist with cash handling and transfers, observe for theft or fraud, and apprehend shoplifters when appropriate under company policy and ethical guidelines. Safety duties include welcoming and directing visitors, helping customers access mobility equipment, examining and tagging property brought into stores, patrolling facilities and parking areas, directing traffic when needed, conducting scheduled safety walks, and reporting safe or unsafe practices. The position may require night, weekend, or early-morning work based on business needs. Scheels emphasizes personalized customer service, teamwork, adaptability, accountability, and integrity.

Requirements

High school diploma or GED.
Strong communication and organizational skills.
Ability to work night, weekend, and/or early-morning hours based on business needs.
Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear, with or without reasonable accommodation.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.

Nice To Haves

College graduate preferred.
Prior loss prevention experience preferred; 2–3 years noted.

Responsibilities

Communicate with leadership regarding encounters and investigations.
Maintain professional relationships with local authorities and law enforcement agencies.
Collaborate with law enforcement and local retailers to identify organized retail crime threats.
Assist leadership with cash handling and transfers.
Observe customers and associates for potential theft or fraud.
Deter external theft through visible presence and strategic methods, and apprehend shoplifters when appropriate according to company policy, ethical standards, and guidelines.
Monitor video using CCTV and conduct on-site interviews.
Create objective, thorough incident reports in a timely manner.
Maintain apprehension and investigation records according to company standards.
Develop and maintain knowledge of CCTV surveillance equipment and its use.
Assist with monitoring compliance with company policies and procedures related to theft deterrence, safety, and operational controls, as assigned by the supervisor.
Provide a visible deterrent to crime, help reduce security incidents, and assist with inventory controls.
Help mitigate security risks and provide a safer environment for employees and customers.
Welcome customers, visitors, and vendors professionally and help them locate store staff.
Issue electric handicapped shopping carts and assist customers in obtaining wheelchairs and shopping carts.
Examine and properly tag property brought into stores, including personal property, service equipment, and firearms.
Patrol facilities and parking areas on foot; direct traffic during special events or heavy customer traffic and enforce parking regulations.
Conduct regularly scheduled floor and exterior walks to ensure customer and facility safety and security.
Complete monthly reports on safe or unsafe practices found on the sales floor or in backstock areas.