Asset Protection Associate - Full Time - SouthPark Mall

Belk•Charlotte, NC

21h

About The Position

The Asset Protection Associate assists the store in achieving shortage reduction metrics and supports case investigations, with a focus on identifying and preventing internal and external asset protection incidents. The role leads store policy knowledge and ensures proper execution of action plans, security procedures, and safety programs. This is an hourly position.

Requirements

Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role, along with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Retail or asset protection experience and dedication to customer service.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Monitor store activity through observation, camera systems, and floor walks to identify and prevent theft, fraud, and dishonesty.
Assist with internal, external, and organized retail crime incidents in accordance with case procedures, company standards, and applicable laws.
Follow proper apprehension protocols and accurately document and report incidents.
Support leadership by retrieving and reviewing documentation and reports used in investigations.
Build working relationships with local law enforcement to support collaboration and case resolution.
Help educate the store team about asset protection, emergency response, and safety programs.
Promptly report outages, risks, and safety concerns involving store systems.
Maintain confidentiality and safeguard sensitive information while demonstrating composure.
Use training tools and resources, and apply feedback to build knowledge of asset protection processes and improve performance.
Stay informed about products, promotions, policies, and store events to enhance execution.
Contribute to teamwork, collaboration, trust, and accountability while protecting company profitability and supporting the Asset Protection Mission Statement.