Asset Protection Associate - Southpark Mall

Penney OpCo LLC • Colonial Heights, VA

3d • Onsite

About The Position

The Asset Protection Associate is responsible for observing activities to detect theft, fraud, or suspicious activity, collecting investigative evidence utilizing CCTV and observations from the sales floor. This role follows AP Directives and Company policy when making apprehensions and executes required Company investigation routines to identify and resolve theft, properly documenting all stages. The associate will conduct external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft, and report suspected fraud or infractions of company policy to AP and/or Store leadership. They will create and manage records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise. Based on direction from Asset Protection leadership, the associate will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness. The role proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals, and investigates suspicious behavior by collecting intelligence and documenting behavior. The associate will attend court hearings as required and update appropriate files with related outcomes, maintaining a professional relationship with local law enforcement. Travel to stores as necessary is also a requirement, along with analyzing intelligence on individuals and booster groups involved in theft. Additionally, the associate supports a safety culture through impressions of control, coaching, and recognition, aids store leadership in morning meetings to communicate current shrinkage and safety topics, and walks the store to identify potential hazards, taking initiative to correct minor hazards while reporting larger concerns to leadership. They provide emergency or critical incident response, assist with incident investigations and complete associated reports, and may assist with Asset Protection audits. The associate coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents and supports stores in cases of critical incidents, business disruptions, natural disasters, etc. Consistently meeting established performance standards for the role, including service, productivity, and attendance, is expected.

Requirements

• AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Nice To Haves

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• AA/BA/BS in Criminal Justice or Business Management preferred.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations and/or serves as an interview witness, based on direction from Asset Protection leadership.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Supports a safety culture through impressions of control, coaching, and recognition.
• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates.
• Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response.
• Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
• Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.

Benefits

• medical/dental/vision
• term life insurance
• paid vacation/holidays
• 401(k) with Company match
• associate discount on JCPenney merchandise
• eight paid holidays during the calendar year (for eligible associates)
• additional compensation for designated holiday work (for eligible store hourly associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED