Asset Protection Associate - Glenbrook Mall

Penney OpCo LLC • Fort Wayne, IN

11d

About The Position

The Asset Protection Associate helps protect store assets by detecting and investigating theft, fraud, and suspicious activity. The role uses CCTV, sales-floor observations, exception reports, referrals, and other intelligence to identify concerns; follows company directives and policy during investigations and apprehensions; and maintains records and evidence using approved methods. The associate may conduct external interviews, support internal investigations, attend court hearings, and maintain professional relationships with local law enforcement. Travel to stores may be required.

The position also supports store safety by communicating shrink and safety topics, identifying and addressing hazards, coaching associates, responding to emergencies and critical incidents, and assisting with incident investigations, reports, and Asset Protection audits. The associate is expected to meet established standards for service, productivity, and attendance.

Requirements

• Must be age 18 or older.
• For Asset Protection Associates assigned to the AP Shared Services staffing model: reliable transportation and ability to travel to designated stores as assigned.
• High school diploma or equivalent work experience.

Nice To Haves

• At least one year of retail work experience, Asset Protection experience, security experience, or equivalent leadership experience or education is preferred.
• An AA, BA, or BS in Criminal Justice or Business Management is preferred.

Responsibilities

• Observe activities and use CCTV and sales-floor observations to detect theft, fraud, or suspicious activity.
• Follow Asset Protection directives and company policy when making apprehensions.
• Conduct required investigations to identify and resolve theft, and document all stages.
• Conduct external interviews with customers and contractors suspected of theft in accordance with local laws and company policy.
• Report suspected fraud and company-policy infractions to Asset Protection or store leadership.
• Create and manage records related to apprehensions, witness statements, evidence retention, and recovered merchandise disposition.
• Collect evidence, monitor associate activity, or serve as an interview witness for internal investigations when directed by Asset Protection leadership.
• Identify potential theft and fraud by observing associate and customer activity and reviewing exception reports and referrals.
• Investigate suspicious behavior by collecting intelligence and documenting behavior.
• Attend court hearings as required, update files with outcomes, and maintain professional relationships with local law enforcement.
• Travel to stores as necessary.
• Analyze intelligence on individuals and booster groups involved in theft.
• Support a safety culture through control, coaching, and recognition.
• Assist store leadership with communicating current shrinkage and safety topics to associates during morning meetings.
• Walk the store to identify hazards, correct minor hazards, and report larger or recurring concerns to leadership.
• Provide emergency or critical-incident response and support stores during critical incidents, business disruptions, or natural disasters.
• Assist with incident investigations and complete associated reports.
• Assist with Asset Protection audits as needed.
• Coach associates to keep work areas and the sales floor free of hazards.
• Meet established performance standards, including service, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible associates receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED