Asset Protection Agent

WinCo Foods•Tulsa, OK

About The Position

The Asset Protection Agent is responsible for asset protection activities related to detecting, apprehending, and processing shoplifters. The role sets an example of employee ownership through sound business decisions focused on controlling loss and protecting company profits. It supports store management in maintaining a safe environment for customers, vendors, and employees, and uses a professional presence to help de-escalate situations. The agent also assists internal Asset Protection staff with investigations and performs related work. The position includes conducting investigations and audits, preparing reports, researching and archiving general liability incidents using C.C.T.V., and participating in legal proceedings on behalf of the company. The agent works with government agencies, supports asset protection and safety programs, trains store staff, maintains AP office equipment, and identifies and reports C.C.T.V. issues. This role requires work in a 24/7 operation, including 10–12-hour shifts, nights, weekends, and holidays, as well as daily travel within a defined geographic area to assigned locations.

Requirements

High school diploma or equivalent.
Recognize the criteria that determine what constitutes shoplifting.
Demonstrate good judgment when responding to difficult situations or individuals.
Have excellent verbal, written, and interpersonal communication skills in a work setting.
Document work and customer service activities.
Apply strong analytical and problem-solving abilities.
Prioritize and execute tasks in a high-pressure environment.
Demonstrate initiative and self-direction.
Work effectively in a team-oriented environment.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform at a high level in a fast-paced environment with limited immediate supervision.
Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Develop proficiency with WinCo’s C.C.T.V. equipment, locks, and door hardware.
Sit for extended periods.
Perform tasks efficiently and accurately with confidentiality, honesty, and integrity.
Obtain state or local certifications as required.
Wear provided personal protective equipment, such as gloves and protective vests.
Travel daily within a defined geographic area to assigned locations.
Be at least 18 years old.

Responsibilities

Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
Use professional presence and verbal de-escalation techniques to contribute to the safe resolution of concerning situations in the store.
Prepare and submit reports involving investigations and Asset Protection matters.
Research and archive general liability incidents using C.C.T.V.
Participate in internal company investigations.
Testify on behalf of the company at legal and court proceedings.
Work with local, state, and government agencies regarding company matters.
Participate in maintaining asset protection and safety programs.
Conduct asset protection audits.
Detect, investigate, and report hazardous workplace incidents and issues.
Promote asset protection and safety awareness while providing store support.
Provide Asset Protection training to store staff.
Maintain the Asset Protection office and equipment to established standards.
Identify, troubleshoot, and report C.C.T.V. equipment issues.
Perform other duties as assigned or needed.