Asset Protection Agent
About The Position
The Asset Protection Agent is responsible for asset protection activities related to detecting, apprehending, and processing shoplifters. The role supports loss control and profit protection while helping store management maintain a safe environment for customers, vendors, and employees. The agent uses a professional presence and verbal de-escalation techniques to help resolve concerning situations and assists internal Asset Protection staff with investigations. The role also includes preparing investigation and Asset Protection reports, researching and archiving general liability incidents using C.C.T.V., participating in company investigations, testifying in legal proceedings, working with government agencies, conducting asset protection audits, identifying workplace hazards, and supporting safety awareness and training. The agent maintains asset protection office equipment and identifies and reports C.C.T.V. equipment issues. Other duties may be assigned as needed.
Requirements
- High school diploma or equivalent.
- Recognize the criteria that determine what constitutes shoplifting.
- Demonstrate excellent judgment when responding to difficult situations or individuals.
- Provide excellent verbal, written, and interpersonal communication in a work setting.
- Document work and customer service activities.
- Apply strong analytical and problem-solving abilities.
- Prioritize and execute tasks in a high-pressure environment.
- Demonstrate initiative and self-direction.
- Work effectively in a team-oriented environment.
- Provide friendly and engaging customer service to internal and external customers.
- Perform at a high level in a fast-paced environment with limited immediate supervision.
- Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
- Develop proficiency with WinCo's C.C.T.V. equipment, locks, and door hardware.
- Sit for extended periods.
- Perform tasks efficiently and accurately while maintaining confidentiality, honesty, and integrity.
- Obtain state or local certifications as required.
- Wear provided personal protective equipment, such as gloves and protective vests.
- Travel daily within a defined geographic area to assigned locations.
- Be at least 18 years old.
Responsibilities
- Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
- Use professional presence and verbal de-escalation techniques to contribute to safe resolutions of concerning store situations.
- Prepare and submit reports involving investigations and Asset Protection matters.
- Research and archive general liability incidents using C.C.T.V.
- Participate in internal company investigations.
- Testify at legal and court proceedings on behalf of the company.
- Work with local, state, and government agencies regarding company matters.
- Participate in maintaining asset protection and safety programs.
- Conduct asset protection audits.
- Detect, investigate, and report hazardous workplace incidents and issues.
- Promote asset protection and safety awareness and provide Asset Protection training to store staff.
- Maintain the asset protection office and equipment to established standards.
- Identify, troubleshoot, and report issues with C.C.T.V. equipment.
- Perform other duties as assigned or needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
