Asset Protection - Agent - Downtown Seattle

Nordstrom•Seattle, WA

4d•$28 - $29•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT) in preparing for, responding to, and recovering from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. The role advances Asset Protection’s three pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships and improved inventory accuracy. The position includes theft prevention and resolution, investigation support, merchandise protection, safety and security incident response, emergency preparedness, reporting, and collaboration with store leaders, neighboring retailers, and law enforcement. The agent may be summoned to testify in criminal or civil cases. Applicants should have sound judgment, strong communication and interpersonal skills, confidentiality, composure when handling safety issues, ownership, and flexibility to meet business needs. Investigative, asset protection, and security-procedure experience is preferred. Pay is listed as $28.30–$29.45 per hour, with offers dependent on location and job-related knowledge, skills, and experience.

Requirements

Make accountable decisions and use good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when dealing with safety issues, including individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.