Asset Protection - Agent - Downtown Seattle

Nordstrom•Seattle, WA

2d•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage; and supports merchandise availability by preventing, investigating, and resolving theft. The role partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and supports the Asset Protection pillars of protecting people, protecting physical spaces, and improving product accuracy. The position involves theft prevention and investigation, surveillance and reporting, merchandise protection, store safety and security, emergency response, and collaboration with store leaders, neighboring retailers, and local law enforcement. Agents may be required to testify in court when summoned. The role requires flexibility to work a schedule based on business needs.

Requirements

Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when dealing with safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for roles in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas, following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence for internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in criminal or civil court when summoned.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.