Asset Manager

LaunchTech•New York, NY

13d•$30 - $40•Hybrid

About The Position

LaunchTech is seeking a dynamic Asset Manager to support a large enterprise client program at the Port Authority of New York and New Jersey. This role involves working with project managers and client personnel to track assets and support overall asset management activities across client facilities. The Asset Manager will oversee all asset management activities, maintain accurate inventory levels, and adhere to program-related service levels and initiatives. This position requires establishing and maintaining relationships with key stakeholders and client management, and developing a solid understanding of Cisco and other OEM products.

Requirements

Bachelor's degree (or equivalent additional experience in lieu of a degree)
3+ years of Asset Management experience
Good to strong Excel skills; pivot tables and VLOOKUPs should be in the candidate's arsenal
Strong leadership skills
Excellent organizational and time management skills
Ability to travel when needed, up to 20% local travel
Proficient in MS Office
US Citizenship Required

Nice To Haves

ITSM experience preferred
Asset tracking/logistics experience a plus
Familiarity with Cisco network products preferred

Responsibilities

Support a large enterprise client program, working with project managers and client personnel to track assets and support overall asset management activities across client facilities.
Oversee all asset management activities, maintain accurate inventory levels, and adhere to program related service levels and initiatives.
Establish and maintain relationships with key stakeholders and client management.
Develop a solid understanding of Cisco and other OEM products.
Submit manual field changes, including support group, approval groups, location information, etc.
Identify maintenance windows by facility and business.
Validate Cisco SmartNet and track renewal; build alerting solution.
Validate licensing and track renewal; build alerting solution.
Monitor inventory for aging discovery dates.
Resolve missing devices.
Resolve wrong status devices.
Work with field engineers to move retired equipment to stock rooms.
Open tickets to get hostnames fixed and QA device data.
Resolve MIB issues with the call center when payloads are not processed properly.
Work with firewall and support teams to fix SNMP configurations as needed.
Work with all teams on new device type solutioning.
Compare inventory across applications for issues (e.g., monitoring vs. ITSM platform), resolve and maintain consistency between systems.
Update for regulatory requirements as needed (e.g., PCI).
Research new equipment discovered on the network and escalate for direction.
Lead and work with resolver teams to build workflows that improve the asset management program.
Apply a continuous improvement approach to technology spend strategies and to tracking client assets within the CMDB throughout the asset lifecycle.
Ensure effective management of the CMDB and the accuracy of its contents.
Provide logistics support for asset tracking, tagging, and management.
Attend client meetings related to network infrastructure assets under management, as needed.
Act as liaison between the client and OEM partners on escalations, as needed.