Asset Manager, Surveillance

Walker & Dunlop•Bethesda, MD

1d•Hybrid

About The Position

We are Walker & Dunlop, a leading provider of capital to the commercial real estate industry. Our Servicing experts manage loans originated by Walker & Dunlop and other institutions, ensuring investor requirements are met from loan closing through payoff. The Servicing portfolio is the 8th largest in the U.S., and Walker & Dunlop is recognized as a top-tier servicer. As an Asset Manager on the Surveillance Team, you will be instrumental in maintaining the credit quality of the GSE multifamily portfolio by evaluating property performance, leading proactive risk surveillance, and offering strategic recommendations for borrower engagement and asset management. This role involves close collaboration with Asset Management teammates, internal stakeholders, vendors, and borrowers to ensure robust portfolio oversight and timely, strategic decision-making.

Requirements

Bachelor's degree in economics, business, finance, or a related field
3+ years of experience in Asset Management required
Demonstrated knowledge of Fannie Mae and Freddie Mac servicing guide requirements
Strong analytical skills including financial analysis, risk evaluation, and use of MS Office products
Excellent organizational and business writing skills
Strong interpersonal and customer service skills with the ability to manage fast-paced daily challenges
Ability to show ownership of your work, take on challenges, and acknowledge growth opportunities
Courtesy, respect, and thoughtfulness in teaming with colleagues and stakeholders
Ability to travel and operate a motor vehicle

Responsibilities

Perform surveillance, risk assessment, and ongoing risk management for assigned loans, including reporting results to loan investors.
Conduct quarterly and annual financial analysis, including collecting and reviewing financial statements, summarizing findings, and proposing solutions.
Manage loans on the internal watch list, developing quarterly action plans, maintaining monthly watch list comments, and presenting recommendations to senior management.
Perform property inspections for multifamily assets in various locations.
Manage and review third-party inspection reports and make recommendations based on results.
Coordinate annual property inspections with third-party vendors and follow up with borrowers to develop a course of action.
Monitor repair, completion, and other special escrows and prepare recommendations for disbursements.
Draft and distribute Reservation of Rights letters and implement default remedies as required.
Review and revise compliance of Letters of Credit as necessary.
Assist with market research and portfolio-level monitoring initiatives.
Communicate with clients to determine appropriate loan arrangements and provide responsive customer support.
Monitor borrower compliance with loan documents and inform management of risks or emerging issues.
Collaborate and problem-solve daily with teammates, clients, vendors, and other stakeholders.
Assist with data automation and process improvement initiatives within the Asset Management department.
May manage Credit Facility loans for compliance and process related transactions including collateral changes.
May prepare and finalize narratives for partnership interest transfers and post-closing items such as easements, partial releases, condemnations, or management changes.
Travel as needed for inspections, meetings, or portfolio responsibilities.
Perform other duties as assigned.

Benefits

Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching