Surveillance Shift Manager

Resorts World Las Vegas•New York, NY

1d•Onsite

About The Position

The Shift Manager Surveillance is responsible for the management of employees and daily tasks within certain shifts of the surveillance department to ensure overall compliance and secure and protect Company assets; and for maintaining and submitting accurate surveillance reports during assigned shift to the appropriate personnel. This is a key level position and requires a key license, with the ability to make discretionary decisions or long-range policy determinations that may impact gaming operations. Essential duties include creating and managing schedules to meet staffing objectives and overall coverage required by gaming regulations, completing daily operations and department goals, and ensuring all employees adhere to company policies and procedures. The manager conducts, supervises, and prepares reports relating to any incident, advises and implements changes passed down from the director, and ensures effective recruitment, hiring, training, recognition, coaching, counseling, and other personnel-related matters are handled appropriately throughout assigned departments. They facilitate and ensure that performance reviews of all employees within the department are complete on a yearly basis. The role coordinates the day-to-day activities related to the surveillance of gaming, simulcast, and cash-handling areas, including the audio-visual taping of count room operations. It also involves maintaining records on department activities and making appropriate reports during assigned shifts to ensure adequate and accurate information and video of surveillance activities are kept for future access. The manager reviews tapes associated with all aspects of the operation, reports all observed violations of gaming regulations to the Surveillance Director, performs player evaluations, participates in court actions relating to gaming violations, implements approved policies and procedures, and protects company assets. The position requires demonstrating consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested, and productive, possessing a working knowledge of the marketplace, actively and collaboratively assisting in building best practices, understanding the impact of actions and decisions on the Company, demonstrating initiative to present new ideas, exhibiting respectful consideration of viewpoints, and putting the guest at the forefront of every decision.

Requirements

Must be at least 18 years old.
Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations (key license).
Five (5) years’ experience in the casino surveillance field.
Three (3) years of management/supervisory experience in the gaming industry.
Knowledge of casino operations and gaming operations.
Ability to remain organized in a pressure situation.
Ability to input and access information into a computer.
Skill in establishing and maintaining effective working relations with staff.
Problem solving, administrative, multi-tasking, organization and prioritization skills.
Strong communication skills.
Knowledge of and enforcement of all gaming laws and regulations.
Computer knowledge.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference.
Ability to create, read and analyze spread sheets of statistical data.
Ability to decipher various reports and maintains reports upon request.

Nice To Haves

Bachelor’s Degree in related field.
Knowledge of all table games.
Second language a plus.

Responsibilities

Management of employees and daily tasks within certain shifts of the surveillance department.
Ensure overall compliance and secure and protect Company assets.
Maintain and submit accurate surveillance reports during assigned shift to the appropriate personnel.
Create and manage schedules to meet staffing objectives and overall coverage required by gaming regulations.
Complete and reach daily operations and department goals set by the company.
Ensure all employees are adhering to company policies and procedures.
Conduct, supervise and prepare reports relating to any incident that is reported.
Advise and implement any and all changes passed down from director.
Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
Facilitate and ensure that performance reviews of all employees within department are complete on a yearly basis.
Coordinate the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
Maintain records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
Review tapes associated with all aspects of the operation.
Report all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State regulations and internal controls.
Perform player evaluations while furthering knowledge of surveillance operations.
Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
Implement approved policies and procedures.
Protect the company assets.
Demonstrate consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrate a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
Demonstrate an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrate the initiative to present new ideas and perspective to create positive results.
Exhibit respectful consideration of viewpoints, situations and others.
Put the guest at the forefront of every decision.
Perform other tasks as assigned.