Lead Surveillance Agent - 3rd Shift

Belterra Park Gaming•Cincinnati, OH

1d•Onsite

About The Position

Under general supervision, the Lead Surveillance Agent observes gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. This role monitors VLT activity, reviews VLT data contained in the Surveillance areas of ACSC, and maintains an understanding of sensitive key systems. The agent is also responsible for delivering internal and external guest service, observing and reporting gaming violations and thefts, assisting the Supervisor in training and developing personnel, and motivating and supervising staff in the Supervisor’s absence. The position requires operating monitor room equipment, including basic computer functions, maintaining video surveillance of the entire casino property, video recording gaming and security-related incidents, and participating in court actions related to violations.

Requirements

Must be at least 21 years of age
Must be able to obtain and maintain a valid gaming license
Must have 20/20 corrected vision
Ability to prioritize and multi-task to effectively supervise operators in the absence of the Supervisor
Ability to observe and direct actions of Agents in the absence of the Supervisor
High school education or equivalent
Two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position

Responsibilities

Observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained
Monitor VLT activity
Review VLT data contained in the Surveillance areas of ACSC
Maintain an understanding of sensitive key systems
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; always find solutions to guests’ problems)
Observe and report any and all gaming violations and/or thefts of Belterra Park property
Assist Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture
Motivate and supervise staff in Supervisor’s absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives
Operate monitor room equipment, including basic computer functions
Review VLT and data contained in the Surveillance areas of ACSC to protect company assets and funds
Maintain video surveillance of the entire casino, i.e., gaming, cage, food and beverage outlets, parking lot, parking garage, racing, outbuildings and shops
Video record gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities
Participate in any court actions relating to violations at Belterra Park in order to represent facts as obtained by the department
Learn and use GCA Transaction Data, Halo, DSX, ID Center, Micros, DSL, and Perspective
Learn all procedures and possible cheating/theft indicators regarding finance, gaming, food and beverage operations, and Mutuels
Maintain regular attendance in conformance with the standards which may be established by Belterra Park from time to time
Comply with Belterra Park policies and procedures for the safe and efficient operation of company facilities