Surveillance Agent

J W Marriott•Las Vegas, NV

1d•Onsite

About The Position

The Surveillance Agent monitors casino operations through closed-circuit television (CCTV) systems to detect criminal activity, policy violations, and regulatory noncompliance. This role observes guests and employees across the casino floor, cage, count rooms, and public areas. The Agent documents incidents through accurate written reports and maintains detailed activity logs. The position captures and preserves clear video evidence to resolve disputes, support internal investigations, and assist with legal or regulatory proceedings as needed. This position reports directly to the Surveillance Supervisor and performs additional related duties as assigned to support safety, asset protection, and compliance objectives. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High School Diploma or equivalent required
Experience in the use and operation of digital recording equipment preferred.
Working knowledge of CCTV systems and video monitoring equipment
Strong observation, attention to detail, and investigative skills
Knowledge of casino games and rules, including live table games such as blackjack, craps, roulette, poker, and other specialty games offered on the casino floor
Understanding of casino operational procedures, including cashier’s cage, soft count, hard count, slots, pit operations, and security
Ability to accurately document incidents through clear, concise written reports
Strong verbal and telephone communication skills, including the ability to translate verbal information into written reports
Ability to read, write, and communicate effectively in English
Ability to maintain strict confidentiality and handle sensitive information appropriately
Proficiency in operating standard office equipment
Reliable attendance and dependability are essential
Must be at least 21 years of age.
Nevada Gaming License

Responsibilities

Conduct continuous and directed surveillance observations, reviews, and investigations using closed-circuit television (CCTV) systems and other surveillance-related equipment.
Monitor casino operations to identify criminal activity, regulatory violations, policy breaches, and risks to guests, employees, and company assets.
Complete accurate and timely written reports, incident summaries, and daily activity logs in accordance with departmental standards and regulatory requirements.
Perform routine equipment checks to ensure the proper operation, functionality, and integrity of all surveillance systems and report deficiencies as required.
Capture, assemble, preserve, and archive video evidence to support investigations, dispute resolution, regulatory reviews, and potential court proceedings.
Communicate and coordinate effectively with internal departments, including Security, Casino Operations, Cage, and Management, as well as external agencies when appropriate.
Provide testimony in legal or regulatory proceedings as required regarding surveillance findings and documented investigations.
Ensure adherence to all departmental policies, procedures, internal controls, and applicable gaming regulations.
Assist the Surveillance Supervisor with the training and development of surveillance agent trainees, including instruction on equipment use, procedures, and reporting standards.
Perform additional duties as assigned by the Director of Surveillance to support departmental objectives and organizational compliance.