Lead Surveillance Agent (Grave Shift)

Belterra Casino Resort•Florence, IN

1d•Onsite

About The Position

The Lead Surveillance Agent, under general supervision, observes gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. The role involves monitoring slot and table games activity and reviewing slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS, along with understanding sensitive key systems. This position is crucial for protecting company assets and funds by maintaining comprehensive video surveillance across the entire casino complex.

Requirements

Must be able to obtain and maintain a valid gaming license
Must have 20/20 corrected vision
Ability to prioritize and multi-task to effectively supervise operators in the absence of the Supervisor.
Ability to observe and direct actions of Operators in the absence of the Supervisor.
Flexible availability as needed per business needs.
Ability to maintain a high level of confidentiality.
Must be able to use the equipment associated with the position, including, but not limited to, radio equipment, computer monitors, keyboard and MV99 Robot multiplexers and video recorders.
Ability to effectively and efficiently move around all work areas.
Ability to operate all surveillance equipment.
Ability to perform basic mathematical and computer functions.
Ability to communicate effectively with all levels of employees
Must be at least 21 years of age.
High school education or equivalent
Two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

Responsibilities

Delivers internal and external guest service through being Boyd Style in ways such as always finds solutions to guests’ problems, uses the guest’s name when appropriate, and thanks the guest and invite him or her back.
Observes and reports any and all gaming violations and/or thefts of Belterra property.
Assists Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture.
Motivates and supervises staff in Supervisor’s absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
Operates monitor room equipment, including basic computer functions.
Reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS to protect company assets and funds.
Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
Participates in any court actions relating to gaming violations at Belterra in order to represent facts as obtained by department.
Learns and uses various card count systems.
Learns all games in use at Belterra and all procedures and cheating indicators of such games.
Maintains regular attendance in conformance with established standards.
Works varying schedules to reflect the business needs of the property.
Complies fully with Belterra policies and procedures for the safe and efficient operation of company facilities.