Asset Management Specialist

CAI•Little Rock, AR

1d•Onsite

About The Position

We are looking for a motivated Asset Management Specialist ready to take us to the next level! If you have expertise in IT Asset Management, End User Hardware Support, and ITSM/ITAM tools, and are looking for your next career move, apply now. We are looking for an Asset Management Specialist to manage IT assets, enforce governance policies, and provide on-site technical support across statewide offices. This position will be Full-Time and On-Site. This role requires regular travel to client offices statewide (average 2 days per week) using a client supplied vehicle. Only work authorizations that will not require sponsorship now or in the future will be considered.

Requirements

3+ years of experience in Helpdesk or Field technician support
3+ years of experience in End User Hardware Support (laptops, desktops, mobile devices)
3+ years of experience in IT Asset Management
3+ years of experience in ITSM/ITAM Tools
3+ years of experience in Software installation and maintenance
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
A valid US drivers license

Nice To Haves

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field
CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
Experience with Freshservice ITSM/ITAM
NinjaOne RMM
Google Workspace administration experience
Experience in government or conservation organizations
Knowledge of Windows 11 operating systems
Experience with Active Directory administration
Experience with iOS and Android mobile device management tools
Experience using Network monitoring and discovery tools
Experience using antivirus and security software and tools
Experience with remote monitoring and management support tools

Responsibilities

Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning
Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses
Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams
Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware
Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows
Manage support requests and document system configurations using an online ticketing and documentation portal
Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles
Provide support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices
Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues