Asset Management Specialist

NTT DATA Services•Plano, TX

3d•$87,450 - $116,600•Remote

About The Position

NTT DATA is seeking an Asset Management Specialist to lead Hardware Asset Management (HAM) strategy, governance, and service delivery. The role advises clients and organizational leaders on asset optimization, lifecycle governance, and cost efficiency, while leading and mentoring HAM analysts and senior resources. It establishes governance frameworks, KPIs, and SLAs; builds stakeholder relationships; leads business reviews; and collaborates with Procurement, Finance, IT Operations, and vendors. The position designs and improves end-to-end HAM processes for datacenter and end-user environments, promoting standardization and best practices across accounts and projects. It manages the hardware asset lifecycle in ServiceNow HAM Pro, maintains accurate asset data, supports HAM Pro workflows, and uses ServiceNow Now Assist and AI capabilities to improve data quality, automate work, and generate insights. The role also identifies and mitigates asset, data, and audit risks and develops reporting, automation, and process improvements to increase HAM maturity. The listed starting pay range is $87,450–$116,600 across US locations. The position may also be eligible for incentive compensation. Company benefits include medical, dental, and vision insurance; flexible spending or health savings accounts; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; and participation in a 401(k) program with company match, as well as additional voluntary or legally required benefits. Although the opening lists Plano, Texas, the compensation section describes the role as remote; work arrangements may change based on client requirements, and in-office attendance may be required for nearby employees depending on business needs.

Requirements

At least 8 years of experience in a similar asset management role.
Expertise in lifecycle management, procurement integration, asset normalization, contract and warranty management, workflow configuration, reporting, integrations, stakeholder management, and/or solution design.
Experience leading HAM implementation and optimization initiatives.
Advanced knowledge of Excel, Access, and other tools for creating reports and dashboards.

Nice To Haves

A degree in a technical field.
Excellent verbal and written communication skills, with an emphasis on customer service and experience handling challenging situations.
Detail-oriented, customer-oriented, results-oriented, and analytical approach.
Experience with industry-leading IT Asset Management tools such as ServiceNow, Flexera, or Remedy.
An industry certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP).
Knowledge or experience with discovery tools such as SCCM/SMS, Flexera, Marimba, LANDesk, or Altiris.
Experience working in a managed services environment and with virtual teams.

Responsibilities

Define and drive the Hardware Asset Management strategy in alignment with organizational and client objectives.
Advise clients and leadership on asset optimization, lifecycle governance, and cost efficiency.
Lead and mentor HAM analysts and senior resources, supporting capability development and high performance.
Establish governance frameworks, KPIs, and SLAs to measure and improve service delivery.
Build stakeholder relationships and lead stakeholder discussions and business reviews, providing insights-driven recommendations.
Collaborate with Procurement, Finance, IT Operations, and vendors.
Design, implement, and continuously improve end-to-end HAM processes across datacenter and end-user environments.
Drive standardization and adoption of best practices across accounts and projects.
Manage the hardware asset lifecycle in ServiceNow HAM Pro, from procurement and receiving through deployment, refresh, return, and disposal.
Maintain accurate asset records through lifecycle governance, stock reconciliation, asset normalization, and data quality reviews.
Configure and support HAM Pro workflows for asset transfers, audits, contract and warranty management, and lifecycle automation.
Use ServiceNow Now Assist and AI-powered capabilities to improve asset data quality, automate routine tasks, generate insights, summarize asset records, and enhance operational efficiency.
Identify and mitigate risks related to asset mismanagement, data gaps, and audit exposure.
Identify opportunities to improve business value through asset visibility and governance.
Introduce reports, automation frameworks, and process improvements to increase HAM maturity.