Asset and Technology Analyst, Contractor
About The Position
The Department of Public Health (DPH) is seeking a dynamic individual to provide support for critical shared applications by responding to staff technical challenges, standardizing processes, risk mitigation, and enhancing tools and resources. This contractor helps support DPH mobile device activities including but not limited to analyzing usage with an eye towards saving money for the agency. This is a contracted position, and our selected candidate will support the DPH Technology Operations team. Application support, meeting technology assistance, asset usage reporting, and support of the bureau/office IT liaisons are critical components of the role, requiring attention to detail and customer service focus. This position requires onsite support 2-3 days a week. The position can include other technology support operations as required.
Requirements
- Ability to interpret and explain technical language to non-technical audiences.
- Technically savvy and strong desire to learn new systems and technology.
- Demonstrated knowledge of work simplification methods/quality improvement strategies and methodologies.
- Ability to write concisely to express thoughts clearly, and to develop ideas in logical sequence.
- Skilled in following written and oral instructions in a precise understandable manner.
- Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
- Capacity to exercise discretion in handling confidential information.
- Established high standards for accuracy and attention to detail.
- Capacity to maintain systems to facilitate workflow; demonstrated skills prioritizing and organizing workload.
- Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.
- Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
- Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.
Responsibilities
- Assist staff with questions related to Meeting Technology tools: Zoom, Teams, and Mentimeter.
- Onsite support of large-scale DPH meetings for meeting technology needs
- Assist staff to route IT requests to the appropriate groups; ticket support and expediting
- Handle routine Security Management queue items, including VPN and OnBase requests.
- Support the Designated Security Officer (DSO) with network access submissions and approvals.
- Assist the Senior Asset and Technology Analyst with IT Liaison Group support and meeting follow-up.
- Serve as the Backup for the designated Commissioner’s Office IT Liaison.
- Serve as Web Liaison for any publishing requests for Mass.gov
- Audit mobile and VPN usage and generate routine reports. Support other audits for application usage
- Assist with process building and documentation of responsible tasks.
Benefits
- sick leave accruals
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
