Endpoint Technology Analyst (Contractor position)

Massachusetts Bay Transportation Authority•Boston, MA

5d•Hybrid

About The Position

The Endpoint Technology Analyst is a specialized role focused on the implementation, support, and ongoing maintenance of MBTA endpoints, including computers, mobile devices (phones and tablets), peripherals, and audio/visual (A/V) equipment. This role includes a strong emphasis on endpoint setup, Microsoft Intune and other endpoint management platforms, and the efficient rollout of devices and related technology. The position will require working at various MBTA locations in the field to support the rollout and ongoing support of endpoints and applications. The analyst will work closely with IT, operations, training teams, and external vendors to ensure a seamless and productive endpoint experience for employees, with a particular focus on building rapport and effectively communicating technical information to frontline workers.

Requirements

Four (4) years of experience in endpoint management, deployment, and support.
Ability to travel to various MBTA worksites, offices, and locations.
Proficiency in operating systems including Windows, macOS, iOS, and Android.
Strong knowledge of Microsoft Intune or equivalent endpoint management systems (e.g., SCCM, Jamf).
Experience with peripheral devices (printers, scanners, docking stations) and A/V systems.
Basic networking knowledge.
Excellent communication and interpersonal skills, with a focus on building rapport and effectively communicating technical information to frontline workers.
Ability to respond to all inquiries in a courteous and professional manner.
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.
Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
All employees must be legally authorized to work in the United States and on an unrestricted basis.
The MBTA does not have an employer work sponsorship program.
However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply.
Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Nice To Haves

Experience with large-scale endpoint rollouts.
Strong organizational and time management skills.
Ability to work under pressure and meet deadlines.
Problem-solving and analytical skills.
Ability to work independently and as part of a team.
Ability to work effectively in a field environment.

Responsibilities

Execute the physical setup and configuration of endpoints (computers, tablets, smartphones, peripherals, A/V equipment) for large-scale deployments.
Coordinate with vendors for procurement, staging, and delivery of endpoint hardware and accessories.
Install and configure necessary software applications, operating systems, and security settings.
Troubleshoot endpoint hardware and software issues during deployment and ongoing use.
Manage endpoint inventory and track device lifecycle.
Enroll and configure endpoints in Microsoft Intune and other endpoint management systems.
Troubleshoot endpoint management-related issues and provide user support.
Maintain endpoint management documentation and procedures.
Support wired, wireless, and cellular network connectivity for endpoints.
Troubleshoot connectivity issues and coordinate with network teams or carriers for resolution.
Maintain a strong understanding of endpoint technologies, including Windows, macOS, iOS, Android, peripherals, and A/V systems.
Provide technical support and guidance to users on endpoint-related issues.
Assist with development of user guides, training materials, and support documentation for endpoints and applications.
Train employees on endpoint usage and best practices.
Travel to and work at various MBTA locations to support the rollout, configuration, ongoing maintenance, and troubleshooting of endpoints and related systems.
Provide on-site technical assistance and troubleshooting to end-users at different worksites.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include focus on one or more departments or locations.