Assessor - RN - Helpline Part Time

Gaudenzia•Coal Township, PA

About The Position

The RN Assessor coordinates new admissions and completes the Helpline’s referral, admissions, and level of care (LOC) assessment processes, along with related administrative functions such as scheduling client transportation. The role ensures that all intake and LOC assessment steps are completed and documented in the electronic health record (EHR) within required timeframes. It involves substantial contact with referral sources, community partners, Helpline and program management, and the marketing department. Work is performed with considerable independence under established regulations, policies, and procedures, and is reviewed and supervised by the Helpline Nurse Manager, to whom the position reports. The position is 29 hours per week, with eight-hour shifts and one five-hour shift. Shifts rotate and are based on the Eastern Time Zone. The schedule includes one weekend per four-week rotation; weekend hours are 9 a.m. to 5 p.m. A holiday rotation may be introduced in the future. Gaudenzia promotes long-term recovery by providing comprehensive treatment and support to people with substance use disorders, co-occurring mental health disorders, and related conditions, regardless of individual circumstances. The organization describes its workplace as inclusive and supportive, with a commitment to equal employment opportunity.

Requirements

Active, good-standing Registered Nurse license in Pennsylvania or a multistate license.
Knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia.
Knowledge of the biopsychosocial characteristics and manifestations of substance use disorder and/or mental illness.
Ability to communicate by telephone while using technology for data entry.
Proficiency with Zoom, Microsoft Teams, Outlook, and Microsoft Suite.
Typing speed of 65–75 words per minute and ability to meet expected KPI timeframes.
Ability to work effectively with people and help them adjust to their specific problems.
Proven written and oral communication skills and willingness to work in a collaborative, team-oriented environment.
Ability to act rationally and decisively in tense or time-sensitive situations.
Ability to demonstrate adherence to Gaudenzia’s Code of Ethics, Code of Conduct, and personnel policies and procedures.

Nice To Haves

Drug and alcohol experience as an RN is preferred.

Responsibilities

Complete Helpline referral, admissions, and level of care assessment processes, including ASAM assessments.
Coordinate new admissions and confirm that intake and LOC assessment requirements are completed and recorded in the EHR within required timeframes.
Perform related administrative functions, including scheduling client transportation.
Support achievement of Helpline utilization goals and objectives.
Create a client-centered experience during intake and LOC assessments.
Enter accurate and timely intake and assessment data into the agency’s EHR and spreadsheets.
Communicate clearly with clinical team members and maintain contact with referral sources, community partners, Helpline and program management, and the marketing department.
Track referrals and generate daily reports on admission and discharge statuses.
Engage callers thoughtfully, using patience, listening, and verbal communication skills.
Follow Gaudenzia’s Code of Ethics, Code of Conduct, and personnel policies and procedures.