Assessor - RN - Helpline Part Time

Gaudenzia, Inc.•Ranshaw, PA

About The Position

The RN Assessor coordinates the Helpline referral, admissions, and level of care (LOC) assessment process, including related administrative tasks such as scheduling client transportation. The position coordinates new admissions and ensures all intake and LOC assessment steps are completed and documented in the electronic health record (EHR) within required timeframes. The role involves substantial contact with referral sources, community partners, internal Helpline and program management, and the marketing department. The RN Assessor supports Helpline utilization goals, conducts intake and LOC assessments including ASAM, and focuses on a client-centered experience. The role also includes entering accurate and timely information into the agency’s EHR and spreadsheets, communicating with clinical team members, tracking referrals, and preparing daily reports on admission and discharge statuses. Work is performed with considerable independence under established regulations, policies, and procedures, and is reviewed and supervised by the Helpline Nurse Manager. This is a part-time position totaling 29 hours per week, with rotating shifts based on the Eastern Time Zone. Shifts consist of eight-hour shifts and one five-hour shift, with one weekend per four-week rotation. Weekend shifts are 9 a.m. to 5 p.m.; a holiday rotation may be introduced in the future. Drug and alcohol experience is preferred. The position requires an active, good-standing Pennsylvania or multistate Registered Nurse license.

Requirements

Active Registered Nurse license in good standing in Pennsylvania or a multistate license.
Knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia.
Knowledge of the bio-psycho-social characteristics and manifestations of substance use disorder and/or mental illness.
Ability to communicate by telephone while using technology for data entry.
Proficiency with Zoom, Microsoft Teams, Outlook, and Microsoft Suite.
Ability to type 65–75 words per minute and meet expected KPI timeframes.
Ability to work effectively with people and help them adjust to their specific problems.
Proven written and oral communication skills and willingness to work in a collaborative, team-oriented environment.
Ability to act rationally and decisively in tense or time-sensitive situations.
Ability to engage thoughtfully with callers, demonstrating patience and good listening and verbal skills.
Ability to adhere to Gaudenzia’s Code of Ethics, Code of Conduct, and personnel policies and procedures.
Work schedule of 29 hours per week, including rotating shifts and one weekend per four-week rotation.

Nice To Haves

Drug and alcohol experience.

Responsibilities

Complete the Helpline referral, admissions, and level of care assessment process, including ASAM assessments.
Coordinate new admissions and confirm that intake and LOC assessment steps are completed and recorded in the EHR within required timeframes.
Schedule client transportation and perform related administrative functions.
Support achievement of Helpline utilization goals and objectives.
Provide a client-centered intake and assessment experience.
Enter timely and accurate intake and assessment data into the agency’s EHR and spreadsheets.
Communicate clearly with clinical team members and maintain contact with referral sources, community partners, internal Helpline and program management, and the marketing department.
Track referrals and generate daily reports on admission and discharge statuses.