Assessments Manager

Ensemble Health Partners•Work at Home - Ohio - Other, OH

3d•Remote

About The Position

The Assessments Manager is responsible for leading the execution, quality, and continuous improvement of the assessment lifecycle from initiation through final executive readout and integration handoff. This role provides day-to-day leadership for assessment delivery, ensures standardized and timely execution, and partners cross-functionally to deliver high-quality, client-ready outcomes. Working knowledge of acute and physician revenue cycle processes, key performance indicators, and best practices is required. Incumbent should understand how to calculate key performance indicators (KPI’s) and assess current operations against best practices. Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Must be detail oriented and like creating reports, graphs, and spreadsheets. Ability to build and maintain relationships with key internal and external stakeholders. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates advanced proficiency in Word, Excel, and PowerPoint. The ability to facilitate the management of data for more than one project/assessment, as needed. Provides ideas and recommendations for improving assessment process.

Requirements

Working knowledge of acute and physician revenue cycle processes, key performance indicators, and best practices is required.
Understand how to calculate key performance indicators (KPI’s) and assess current operations against best practices.
Strong strategic, analytical, project management, communication, and team leadership skills.
Detail oriented and like creating reports, graphs, and spreadsheets.
Ability to build and maintain relationships with key internal and external stakeholders.
Communicates effectively while presenting complex information to technical and non-technical audiences.
Advanced proficiency in Word, Excel, and PowerPoint.
Ability to facilitate the management of data for more than one project/assessment, as needed.
Provides ideas and recommendations for improving assessment process.
Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
4 years/ Bachelor's Degree. Major: Healthcare or related field
3-5 years of experience in healthcare and/or hospital revenue, preferably Acute hospital experience
Microsoft Office (Word, Excel, PowerPoint), AI, Visio, Public Speaking, Project Management, Leadership skills, Customer Service skills

Nice To Haves

Excellent written and verbal communication
Problem solving
Attention to detail
Organizational skills
Demonstrated time management skills
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
Certified Revenue Cycle Representative (CRCR) or other approved job-relevant certification

Responsibilities

Maintain and distribute Assessment project calendar and Assessment pipeline calendar.
Create organized files and directories.
Create, maintain, and update Assessment documents.
Review receipt of requested documents, including assessing whether documents received met specifications.
Review assigned Assessment document sections and revise formatting, content, punctuation to comply with standard formatting and value-added content.
Coordinate internal team Kick-off call.
Schedule recurring internal calls for assessment planning and status check-in.
Communicate travel and logistic coordination with Assessment team members, and client, if needed.
Assist with coordination, distribution, and reconciliation/validation of Assessment templates.
Schedule and coordinate daily rounding meetings with internal assessment team.
Assist Director with establishing client onsite meeting times, location and audience, and coordination with Sales and senior administrative staff teams.
Coordinate site visit logistics such as meals and events.
Assist with compilation of client facing deliverables, including preliminary key observations and potential compliance items.
Assist Director and AVP with the reconciliation of the final deliverable documents.
Assist Director and AVP with compilation of the Final Executive Summary presentation and coordination with the assessment team.
Oversee the compilation of final deliverables for distribution to the client executive team after the assessment readout.
Ensure assessment deliverables meet established quality, consistency, and branding standards.
Lead post-assessment retrospectives and lessons-learned reviews; integrate findings into updated templates, workflows, and SOPs.
Identify recurring risks, inefficiencies, or quality gaps and drive improvements at the system and process level.