Assessment & Taxation Collection Specialist

Multnomah County • Portland, OR

11d • Hybrid

About The Position

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site. Current employees: Please apply through the employee portal to be considered for this opportunity. The Department of County Management (DCM) plays an essential role in the operation of Multnomah County as a government and employer. The Division of Assessment, Recording, and Taxation (DART) aims to ensure community stability and quality of life by providing local government with the necessary revenues to fund essential services. DART prides itself on offering reliable, responsive, and personal service to the public and its colleagues. As a team, DART is dedicated to being good stewards of public resources while fostering a safe and inclusive environment for employees, customers, and the communities it serves. The primary function of DART staff is to carry out the Assessor’s Office functions in a friendly, respectful, resourceful, and willing manner to create an environment of safety, trust, and belonging for all. The Tax Collections team in DCM-DART is seeking an Assessment and Taxation Collection Specialist. They are looking for an exceptional customer service provider who is organized, enjoys complex problem-solving, is skilled at simplifying intricate processes, self-motivated, creative, and ready to develop systems for prioritizing and meeting statutory obligations.

Requirements

• Equivalent to the completion of the twelfth grade
• Three years of specialized, increasingly responsible technical, data system and/or office experience in property, assessment and/or taxation, accounting, or closely related field, to include the application of laws, policies and procedures and direct customer service
• The ability to pass a criminal records check

Nice To Haves

• Experience in debt collections or municipal tax collections
• Strong knowledge of Oregon Revised Statutes pertaining to the collection of property tax
• Additional training in customer service, finance, and/or a closely related field

Responsibilities

• Collection of delinquent taxes for personal property accounts, including: business and residential personal property, machinery & equipment, and centrally assessed utilities.
• Perform all mandated functions surrounding personal property collection including: production of Notices of Intent to Warrant, Final Demands, Tax Lien Warrants, and Tax Lien Releases.
• Conduct investigations to locate debtors, their assets, and/or their property.
• Perform complex data queries, export, and Word merge processes to establish a caseload, garnishments, demand letters, and a variety of correspondence.
• Communicate effectively in person, in writing, or over the phone with taxpayers, attorneys, secured creditors, government officials, assessment staff, etc. concerning the status of delinquent tax accounts and the consequences of Tax Lien Warrants.
• Provide guidance, training, and support to Tax Collection staff regarding the processes and procedures of delinquent personal property tax collection.

Benefits

• employer-funded retirement savings
• health and dental insurance at very low cost to full-time employees and their dependents
• paid parental leave
• wellness programs
• a focus on work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED