Assessment Services Specialist (Remote, US)

Newsela

1d•$60,000 - $70,000•Remote

About The Position

The Assessment Services Specialist is a hands-on individual contributor role focused on delivering high-quality assessment services to assigned accounts. You’ll work day-to-day with district and school stakeholders and help turn assessment expertise into real customer value. This role supports implementation & onboarding, delivers ongoing advisory & support, executes assessment migration & content work, owns customer accounts end-to-end, documents and improves processes, partners cross-functionally, and acts as a voice of the customer.

Requirements

A combination of 5+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
An understanding of formative and/or interim assessments including how they’re built, how they’re used, and how educators actually make decisions from the data.
Strong written and verbal communication; equally comfortable writing a clear customer email and walking a district leader through a data conversation.
Organized and dependable. You manage multiple workstreams without dropping the ball and you’re proactive about flagging when something needs attention.
Comfort with ambiguity. You’re a problem solver who can make progress without a fully defined playbook in front of you.
A genuine interest in assessment, how educators use data to improve teaching and learning, how administrators use it to make decisions and how we can deepen our assessment relationship within each account you work with. You don’t need to be an expert yet — you do need to want to become one.

Nice To Haves

Background as a former educator, instructional coach, or district-level assessment leader.
Prior experience working on a services, implementation, or customer success team at an EdTech or assessment company.
Exposure to additional types of assessment beyond formative and/or interim assessments and how they’re used in schools.
Familiarity with standards frameworks, item-writing concepts, or psychometric basics.
Experience working in a product-led organization where services and product partner closely.

Responsibilities

Support implementation & onboarding. Help stand up Newsela’s assessment products for assigned accounts, including onboarding, configuration, and go-live support.
Deliver ongoing advisory & support. Partner with customers to deepen their use of Newsela assessments. This may include score interpretation, surfacing additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
Execute assessment migration & content work. Carry out assessment migration and content services for assigned accounts with attention to scope, quality, and timelines.
Own your accounts. Manage your portfolio of customer engagements end-to-end: scope, schedule, communicate, and deliver. Escalate early when something needs help.
Document and improve. Capture what works in playbooks, templates, and reusable artifacts so the team gets stronger with every engagement.
Partner cross-functionally. Work side-by-side with Customer Service, Sales, Product, and Content. Be a reliable, easy-to-work-with teammate.
Be a voice of the customer. Bring patterns and signal from your customer work back to the team. Evidence over anecdotes.

Benefits

Comprehensive medical benefits with employer contribution to premiums and to HSA accounts.
Gym reimbursement
Pet insurance
Free access to the Calm app
Rocket Lawyer
Monthly tech stipend to support WFH needs
Parental leave
Fertility support
Adoption support
401(k) plan with employer match
Flexible PTO
Paid sick time off
Company holidays
Winter break (Dec 24th - Jan 1st)
Annual learning and development allowance
Incentive stock options