Manager, Assessment Services (Remote, US)

Newsela

1d•$90,000 - $111,000•Remote

About The Position

The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end. The Manager, Assessment Services is a hands-on leadership role where you will lead and coach the Assessment Services team. You’ll partner closely with Customer Service, Sales, Product, Marketing and other functional teams as needed. You’ll be the connective tissue that turns assessment expertise into real customer value.

Requirements

A combination of 10+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services.
3+ years of people management experience, including hiring, coaching, and performance management.
Deep understanding of formative and/or interim assessments including how they’re built, how they’re used, and how educators actually make decisions from the data.
Experience with additional types of assessment beyond formative and/or interim assessments.
Experience working directly with district and school leaders, instructional coaches, and assessment coordinators.
Strong operational instincts, you’re the person who turns ad hoc work into a repeatable scalable process.
Excellent written and verbal communication; equally comfortable in a customer conversation and an internal cross-functional working session.
Comfort with ambiguity, you are a problem solver.

Nice To Haves

Prior experience standing up or scaling a services team in an EdTech or assessment company.
Background as a former educator, instructional coach, or district-level assessment leader.
Familiarity with psychometric concepts, standards frameworks, or item-writing best practices.
Experience working in a product-led organization where services and product partner closely.

Responsibilities

Lead implementation & onboarding. Own how Newsela’s assessment products get stood up for customers, including onboarding, configuration and go-live support for strategic and key accounts.
Deliver ongoing advisory & support. Build a team and a playbook that deepens the assessment relationship between Newsela and key accounts. This may include score interpretation, additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes.
Manage assessment migration & content services. Oversee assessment migration and content services with clear scoping and quality standards.
Lead the team. Hire, coach, and develop a team of individual contributors. Set clear expectations, run a healthy operating cadence, and create the conditions for people to do their best work.
Operationalize and optimize the function. Optimize the intake, prioritization, and capacity model that lets the team scale without sacrificing quality. Document what works and change what doesn’t.
Partner cross-functionally. Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business.
Be a voice of the customer. Translate what you see in the field back into product and content priorities. Bring evidence, not anecdotes.

Benefits

Comprehensive medical benefits with employer contribution to premiums and to HSA accounts.
Gym reimbursement
Pet insurance
Free access to the Calm app
Rocket Lawyer
Monthly tech stipend to support WFH needs
Parental leave
Fertility support
Adoption assistance
401(k) plan with employer match
Flexible PTO
Paid sick time off
Company holidays
Winter break (Dec 24th - Jan 1st)
Annual learning and development allowance
Incentive stock options