Assessment Center Director

Gaudenzia, Inc.•Kingston, ON

10d

About The Position

This individual is responsible for the oversight of Assessment Operations and staff. This person serves as a point of contact for all matters related to assessments, PA WITS, and escalated utilization management decisions. The individual works closely with multidisciplinary teams, including but not limited to medical, clinical, all management team members, police, probation and parole, and all other stakeholders and the public. Ensures the assessment staff perform the appropriate battery of assessments and screenings to obtain the necessary information for the appropriate LOC recommendation. Develop processes and procedures for assessments that optimize patient outcomes and cost efficiency of services. Work with the management team on decisions for quality, accuracy, and adherence to established criteria. This person is responsible for planning, developing, implementing and evaluating the operation of the assessment center and the staff under his/her direction. This individual will oversee the quality of services offered through the Assessment Center to ensure that services are consistent with the needs of the individual and that they also represent the overall intent of the Gaudenzia philosophy.

Requirements

Master's degree from an accredited college or university with a recognized clinical discipline.
Must hold clinical licensure in Pennsylvania. (LPC, LMFT, LMHC, LCSW, PsyD)
3-5 year of experience in a leadership role with direct reports
Possess a solid knowledge of pre-assessment and pre-certification review processes and must be able to perform appeal reviews
Ability to maintain professional and technical knowledge by attending educational workshops and conferences; reviews professional publications; establishes personal networks, participates in professional societies
Ability to develop standard procedures and policies for completing assessment paperwork, charting and client information to be used by the program and the UR department
Ability to evaluate programs and staff effectiveness
Ability to exercise sound judgment in developing, implementing, interpreting and evaluating program policies, procedures and regulations
Ability to provide supervision, management and leadership, which promotes good staff morale
Ability to develop and train direct and indirect reports
Ability to meet deadlines and goals as an independent contributor and as a supervisor of direct reports.
Ability to hold direct reports accountable for meeting KPIs
Ability to work effectively with clients, staff members, agencies, and from various cultures and backgrounds
Ability to communicate effectively, both verbally and in writing, with a wide range of stakeholder audiences
Ability to plan and organize work and prepare appropriate, accurate records and reports
Ability to establish and maintain effective working relationships with clients, staff, health care providers, referral entities, outside agencies, institutions and the general public
Ability to navigate and utilize Microsoft Office Suites and Electronic Health Record System

Nice To Haves

1-3 years of experience in behavioral health, mental health, or substance use treatment

Responsibilities

Develop and execute comprehensive assessment and admission strategies to meet or exceed assessment center targets.
Analyze admission trends, market data, and competitor benchmarks to inform recruitment strategies.
Establish annual assessment center goals for forecasting and budgets.
Lead continuous improvement initiatives to enhance admissions processes and outcomes.
Oversee the full admissions lifecycle, including inquiry response, interviewing, application review, decisioning, and onboarding.
Ensure admissions policies, procedures, and eligibility criteria are consistently applied and compliant with institutional and regulatory standards.
Monitor and optimize admissions workflows, EHR System, CRM systems, and data integrity.
Prepare and present regular reports and dashboards for executive leadership.
Recruit, train, coach, and evaluate staff.
Set performance expectations, track productivity, and implement corrective action when needed.
Foster a high‑performing, customer‑focused, and collaborative team culture.
Ensure staff maintain current knowledge of programs, admissions requirements, and compliance standards.
Develop and maintain relationships with all funding sources
Partner with key leadership, communications and marketing, external partners, and compliance teams.
Align marketing and outreach efforts with goals and messaging.
Represent the organization at recruitment events, information sessions, and community or industry forums.
Serve as a key advisor to senior leadership on strategy and capacity planning.
Participate in scheduled activities such as treatment team meetings, case consultations, feedback meeting, management meeting, intake meeting and administrative meetings as well as all other activities and functions for client care
Ensure adherence to accreditation, licensing, and regulatory requirements related to admissions.
Conduct audits and reviews of admissions practices to mitigate risk and ensure data accuracy.
Promote ethical recruitment practices and transparency throughout the admissions process.
Stays current with changes in State and Federal laws and regulations in areas of insurance/third party payers