Assessment Associate (Tax Administration)

Cabarrus County•Cabarrus County, NC

6d•Onsite

About The Position

Performs responsible administrative support work involving the appraisal, listing, billing and collection of individual and business real and personal property taxes. Work is performed under moderate supervision. This role involves a variety of office assistance tasks in the appraisal, listing and billing of taxes, and may be assigned to a special section or perform general office assistance tasks as required. The position requires assisting callers and walk-in customers, answering questions, and providing information. Responsibilities include assisting with the listing, preparation, and mailing of tax bills, preparing correspondence, letters, and notices to taxpayers, and preparing reports. Data entry is crucial for accurate real and personal property billing information, including exempt and deferred property changes and land split information. The role also involves preparing notices for property owners regarding improvements, purchases, sales, or review requests, updating deed records, and verifying computer information. Processing incoming and outgoing mail, assisting the public with standardized records and documents, and resolving citizen inquiries, complaints, and service requests within established policies are key duties. The position requires preparing, maintaining, and processing various reports, forms, and correspondence, and maintaining a filing system with regular refiling of information. Operation of standard office, word, and data processing equipment is also required.

Requirements

General knowledge of tax appraisal, listing, billing or collection programs, policies and procedures
General knowledge of standard office methods and procedures, business English, spelling and arithmetic
Ability to operate standard office and data entry equipment
Ability to make decisions relating to assigned operations in conformance with applicable laws and policies
Ability to establish and maintain effective working relationships with associates and the general public
Graduation from high school or equivalent
Some clerical experience involving contact with the general public
Ability to successfully complete the Fundamentals of Listing and assessing within two (2) years of employment

Nice To Haves

Knowledge of tax appraisal, real estate, billing or collection programs, and policies and procedures
Bilingual Spanish/English translation skills

Responsibilities

Listing taxes
Preparing and mailing tax bills
Performing clerical assistance tasks
Entering data
Maintaining records and files
Assisting the public
Assisting callers and walk-in customers
Answering questions
Providing information
Preparing correspondence, letters, and notices to taxpayers
Preparing reports
Entering information into computer for accurate real and personal property billing
Entering exempt and deferred property changes
Entering land split information into computer
Preparing notices to property owners who improved, bought, sold or requested reviews
Updating deed records
Verifying information in computer
Processing incoming and outgoing mail
Assisting the public with the completion of standardized records and documents
Receiving citizen's inquiries, complaints and service requests and resolving them
Preparing, maintaining and processing various reports, forms and correspondence
Maintaining filing system
Refiling information on a regular basis
Operating standard office, word and data processing equipment