ASSESSMENT AND TREATMENT ASSOCIATE CASE MANAGER

Green Shield Canada•Vancouver, BC

4d•CA$51,383 - CA$79,261

About The Position

The Assessment & Treatment Case Manager (ATCM) will be responsible for improving the customer experience with Substance Use /WorkHealth Assessments and Post Assessment Treatment Services. The ATCM will assist and monitor the clients compliance with, and fulfilment of, coordinating and attending assessments appointments as well as the fulfilment of recommendations as outlined in the assessment report. This position is also responsible for providing administrative support to the Clinical Managers as well as other key stakeholders.

Requirements

A Bachelor's Degree in Social Work, Social Sciences or Psychology is required.
At least 3-5 years experience in case oversight and or/training in the mental health field
Excellent verbal and written communication skills in English (bilingualism in French is an asset)
Strong organization and time management skills
Proficiency with Google Suite and Microsoft Word, Excel, Powerpoint
Strong administrative skills
Knowledge and understanding of confidentiality
Clinical Experience
Effective conflict management skills
Problem solving skills
Ability to build relationships quickly and efficiently
Detail oriented
Embrace new ideas and ways of working
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

Nice To Haves

Experience/training in substance use disorders is an asset.
bilingualism in French is an asset

Responsibilities

Facilitate set up of Clinical Services, including bridge counselling, assessments and post assessment services
Facilitate referrals to in-patient, outpatient treatment
Monitor counselling attendance & progress toward completing assessment recommendations. Updates are to be provided on a monthly or bi-weekly/weekly basis depending on customer need
Gather session updates, track cancelled/attended No show to appointments
Prepare Reports Clinical Managers Review
Provide regular updates to the customer contact. This might include meeting with the Clinical Manager to discuss, in-depth, the individual cases and their progress as well as providing written documentation of the case status
Work closely with Clinical Managers to ensure all cases are being managed efficiently and effectively and any crucial update information is passed on
Update summary document when meeting requests are completed

Benefits

We believe a career should be meaningful. Not just a means to earn a living.
Our culture is one where everyone's voice is heard and valued.
We dare to challenge the status quo.
We believe that your workplace should empower you to be the best version of yourself.
That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
Inclusivity makes us a stronger, smarter and more informed organization.
Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities.
A career at GreenShield isn’t just about personal achievements, it's about making a difference together.