Assertive Community Treatment (ACT) Supervisor

ncgCARE•Smithfield, NC

2d•$61,449 - $83,442•Onsite

About The Position

Carolina Outreach is hiring a full-time ACT Supervisor (also described as an ACT Team Lead) in Smithfield, North Carolina. The role leads a multidisciplinary Assertive Community Treatment team providing evidence-based, person-centered services to people living with severe and persistent mental illness. It combines administrative oversight and direct client care, with approximately 60% of the role devoted to administration and 40% to direct services. The supervisor provides clinical and administrative guidance, helps maintain team culture and clinical quality, and supports clients’ stability and independence through crisis response and longer-term planning. The position includes supervising and consulting with team members, delivering direct clinical and support services, coordinating with families and natural supports, and overseeing services and compliance with ACT program standards. The supervisor leads development and evaluation of person-centered plans with clients and the team, and monitors whether services are appropriate, effective, and aligned with client needs. The role may also involve advocating for clients in the community and contributing to service innovation. The position is salaried, with a posted compensation range of $61,449–$83,441 per year. Placement in the range depends on licensure level, education, and experience. The organization describes administrative and scheduling support, supportive clinical and operational leadership, streamlined onboarding and credentialing, flexibility to shape a schedule, and opportunities to develop clinical focus areas and advance.

Requirements

Master’s degree in Counseling, Social Work, Psychology, or a related field.
Current license to practice in North Carolina, such as LCSW/A, LCMHC/A, or LMFT/A.
At least one year of direct practice experience working with individuals with mental health or substance use challenges.
Strong leadership, organizational, and communication skills.
Commitment to person-centered care.
Must be authorized to work in the United States.
Successful completion of background checks and credential verification.

Nice To Haves

Experience or interest in developing preferred clinical focus areas.
Eligibility for the Licensure Residency Program for full-time clinical staff is determined by position, date of hire, and years of service.

Responsibilities

Provide clinical and administrative supervision for the ACT team and ensure adherence to program standards.
Conduct individual clinical supervision and case consultations for team members.
Respond to crisis situations with staff and provide backup for client needs as required.
Deliver direct services including crisis assessment, symptom management, individual counseling, and psychotherapy.
Provide substance abuse treatment, daily living support, and social or leisure activity services to clients.
Coordinate education, support, and consultation for clients’ families and natural supports.
Ensure compliance with current National Program Standards for ACT Teams, as defined by the National Alliance for the Mentally Ill or the U.S. Department of Health and Human Services.
Oversee internal and external services, advocate for clients in the community, and collaborate with families and natural supports.
Lead the development and evaluation of person-centered plans in collaboration with clients and the team.
Monitor services to ensure they are appropriate, effective, and aligned with client needs.
Maintain accurate and timely clinical documentation.
Collaborate with care teams as needed.
Maintain compliance with clinical and regulatory standards.
Participate in supervision when applicable based on licensure level.

Benefits

Consumer-driven health plan coverage through Anthem, with access to the Sydney app and 24/7 licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for childcare expenses.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including accident, critical illness, and short-term disability coverage.
Educational assistance, subject to position, date of hire, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.
Administrative and scheduling support.
Supportive clinical and operational leadership.
Streamlined onboarding and credentialing support.