Assertive Community Treatment (ACT) Program Assistant (3403)
About The Position
Carolina Outreach is seeking a compassionate and skilled ACT Program Assistant to join their team full-time. This role is essential to their mission, providing therapy, crisis support, and service coordination for mental health clients in a variety of settings. The ACT Program Assistant will organize, coordinate, and monitor all non-clinical operations of the ACT Team, including managing medical records; operating and coordinating the management information system; maintaining accounting and budget records for individual and program expenditures; and providing receptionist activities, including triage calls and coordinating communication between the team and clients. They will also assist the team lead with organizing daily team meetings Monday – Friday to address and discuss clinical and administrative issues. The role involves collecting and reporting on aggregate measures of number and type of client contacts for the team, maintaining an updated crisis log and collecting client crisis reports from staff, tracking and reporting client hospitalizations and incarcerations, and tracking expiration dates for client’s insurance information and ensuring staff are aware of client’s insurance status.
Requirements
- Completion of a high school diploma.
- One year of administrative assistant or other administrative job experience.
Responsibilities
- Organize, coordinate, and monitor all non-clinical operations of the ACT Team.
- Manage medical records.
- Operate and coordinate the management information system.
- Maintain accounting and budget records for individual and program expenditures.
- Provide receptionist activities, including triage calls and coordinating communication between the team and clients.
- Assist the team lead with organizing daily team meetings Monday – Friday to address and discuss clinical and administrative issues.
- Collect and report on aggregate measures of number and type of client contacts for the team.
- Maintain an updated crisis log and collect client crisis reports from staff.
- Track and report client hospitalizations and incarcerations.
- Track expiration dates for client’s insurance information and ensure staff are aware of client’s insurance status.
- Maintain records and systems: Keep medical records organized, update the management information system, and ensure all documentation is accurate and current.
- Track and report client data: Monitor client contacts, crises, hospitalizations, and insurance status, and report this information to the team.
- Support daily team operations: Help plan and coordinate weekday team meetings and assist the team lead with administrative tasks.
- Manage communication and front desk tasks: Answer and triage calls, coordinate messages between staff and clients, and provide general receptionist support.
Benefits
- Consumer-driven health plan coverage provided by Anthem
- Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
- Health Savings Account (HSA) or Flex Spending Account (FSA)
- Two dental plan options available through Delta Dental
- Affordable vision plan available through EyeMed
- Optional Dependent Care Flexible Spending Account
- Generous paid time off
- 401k or Roth IRA Retirement Programs administered by Empower
- Financial planning and education services at no cost
- Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
- Educational Assistance (eligibility determined by position, date of hire and years of service)
- Licensure Residency Program for Full-time Clinical Staff
- Advancement and Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
