Per Diem ASR II: Kelsey-Seybold Clinic NW Campus

UnitedHealth Group•Houston, TX

3d•$18 - $32

About The Position

The ASR II provides friendly and courteous assistance to patients and performs check-in and check-out functions, including registration and cashiering. The role requires a neat, professional appearance and an organized work area. The ASR II collaborates with patients and healthcare team members to provide excellent customer service and support an efficient, caring clinic environment. The position processes patient registration and POS transactions, collects and accounts for payments, assists with payment plans, maintains accurate demographic and insurance information in Epic, and helps patients complete required clinic forms. It also includes answering questions, communicating wait times, verifying insurance coverage and benefits when indicated, routing information appropriately, reviewing work queues, and completing cash-control procedures. Other duties may be assigned by the site manager.

Requirements

High school diploma or GED.
At least 1 year of direct, face-to-face customer service experience.
At least 1 year of cash-handling or collections experience.
One of the following: at least 6 months of experience in a customer-facing role within a medical office, healthcare setting, or other service-related industry; at least 1 year of KSC ASR I or HIM Tech experience plus 6 months of ASR II cross-training experience and successful completion of Epic Front Desk Training; or 2 years of KSC CBO, Managed Care, or Contact Center experience.
Experience using computers and Windows-based software.
Excellent verbal and written communication skills.
Basic math ability.
Knowledge of customer service principles and practices.
Excellent professional and personal presentation style.
Ability to speak, write, and understand English.

Nice To Haves

At least 2 years of experience in a physician, hospital, or medical office environment, including patient registration, appointment scheduling, or medical billing.
At least 2 years of insurance and/or managed care experience, including insurance verification and the ability to identify, understand, and communicate plan details for HMO, PPO, EPO, Medicare, and other plans.
At least 1 year of cash-handling or collections experience in a medical office setting.
At least 2 years of direct, face-to-face customer service experience.
Ability to use Microsoft Word and Excel.
10-key touch ability.
Knowledge of electronic medical record systems.
Bilingual English/Spanish.

Responsibilities

Interact collaboratively with patients to provide excellent customer service and support patient satisfaction.
Promote mutual respect, positive relationships, and effective teamwork among healthcare team members.
Process patient check-in and check-out using the POS system and demonstrate knowledge of POS functions.
Collect applicable fees, co-pays, deductibles, self-pay and bad-debt balances, surgical prepayments, and coinsurance; issue receipts for all payments.
Assist patients with setting up payment plans through the Central Business Office and discuss account information with patients.
Register new patients, including name searches and account setup with insurance and demographic information.
Communicate wait times, assist with clinic forms and paperwork, answer patient questions, and direct patients to the appropriate person or department.
Update patient demographic information in Epic and ensure accurate information is obtained and conveyed to patients.
Contact third-party carriers to verify insurance coverage, benefits, and eligibility when indicated; document insurance information in Epic and route it to patient account analysts.
Obtain necessary corporate account or workers’ compensation information.
Review work queues daily and make necessary corrections.
Perform cash-control procedures, including accounting for opening cash and balancing ending cash.
Perform other duties as assigned by the site manager.