ASLP Patient Access Representative

University of North Texas System•Denton, TX

3d•Onsite

About The Position

The UNT Speech & Hearing Center Patient Access Representative will perform clerical duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Requirements

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.
Ability to multi-task in a busy environment while maintaining professional composure.
Skilled in consistently completing assignments on time, accurately and with attention to detail.
Excellent customer service and strong communication skills.
Demonstrates basic skills and knowledge of the position.

Nice To Haves

Experience in an audiology or speech-language pathology clinic.

Responsibilities

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultation
Maintain medical records, technical library, or correspondence files.
Greet visitors, ascertain the purpose of visit and direct them to appropriate staff.
Compile and record medical charts, reports, or correspondence, using a typewriter or personal computer.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Transmit correspondence or medical records by mail, email, or fax.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Other duties as assigned.