Patient Access Representative

Essentia Health•Valley City, ND

3d•Hybrid

About The Position

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Requirements

Ability to greet customers and facilitate the patient registration process in a timely, professional, and courteous manner.
Ability to interview and obtain demographic and financial information from patients or their representatives through face-to-face and virtual interactions.
Ability to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.
Ability to obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary.
Ability to perform point of service data collection, including identifying and collecting patient co-payments and down payments.
Ability to reconcile the cash drawer and report daily deposit records.
Ability to maintain all assigned work queues according to supervisor’s instructions and guidance.
Ability to interact positively and in a caring manner with patients, co-workers, and others.
Ability to answer incoming phone calls, schedule appointments, and refer to clinical team as needed.
Ability to sanitize registration equipment between each use and restock basic supplies.

Nice To Haves

Previous Patient Access Representative or Patient Scheduler experience preferred

Responsibilities

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
Maintains all assigned work queues according to supervisor’s instructions and guidance.
Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
Sanitizes registration equipment between each use and restocks basic supplies.
Other clerical duties as assigned.