Patient Access Representative

Sanford Health•Wisconsin Rapids, WI

2d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves patient registration and scheduling, with duties varying by setting. The Patient Access Representative (PAR) greets patients, verifies demographics, handles paperwork, creates electronic files, and educates patients on necessary forms. They establish financial responsibility, collect payments, and may manage registration work queues to resolve issues like denied claims. In a scheduling capacity, they book appointments, obtain referrals, conduct pre-authorizations, arrange interpreter services, check patients in/out, and offer enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments and may manage provider schedules and waitlists. Additional duties can include chart preparation, discussing pre-payment responsibilities, initiating financial assistance, tracking patient visits, health information management, report generation, Telemed coordination, and charge entry/billing. The PAR also serves as a mentor, promotes a respectful atmosphere, and must work both independently and as part of a team. They frequently take direction from the nursing team and must maintain confidentiality. Excellent customer service and empathy are required, along with working knowledge of medical terminology and professional written communication.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Customer service skills essential.
Working knowledge of medical terminology.
Ability to work as part of a team and independently.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments.
Coordinate provider schedule, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Handle charge entry/billing and charge verification.
Make reminder calls for appointments.
Facilitate hospital admission.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.