ASE Observability SRE - Shanghai - Tech Lead

Apple

4d

About The Position

Apple’s Apple Service Engineering (ASE) team builds and provides systems and infrastructure that power services such as iCloud, iTunes, Siri, and Maps. The Cloud Monitoring SRE organization enables teams to understand their infrastructure and services by providing observability capabilities. As a Site Reliability Engineer on the Cloud Monitoring Team, you will champion the availability, performance, and scaling of customer-facing production services, including workloads hosted on Alibaba Cloud, serving users worldwide.

You will work with engineering teams to design and build cloud and systems monitoring infrastructure focused on automation, availability, performance, and efficiency. The monitoring, alerting, and visualization platform analyzes billions of metrics per minute. ASE operates Linux-based systems across geographically dispersed data centers, including AliCloud regions serving mainland China and global markets. SREs own and improve systems across the infrastructure stack, using open-source, vendor-licensed, and internally developed tools.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• At least 10 years of industry experience, including at least 5 years in an SRE/DevOps role supporting external, production-grade web services, APIs, or SaaS applications.
• Proven experience developing production-grade software in Python and proficiency in Python scripting and automation.
• Hands-on experience deploying and operating user-facing applications on Alibaba Cloud.
• Strong container orchestration experience with ACK or equivalent Kubernetes experience.
• Solid experience using Terraform for infrastructure as code and version-controlled production environments.
• Experience or knowledge with the Prometheus ecosystem.
• Strong ownership and integrity, demonstrated through clear communication and collaboration.
• Experience and confidence with incident response and incident management.
• Comfort with open-source configuration management and orchestration tools such as Helm and Terraform.
• Ability to collaborate with a global team that communicates asynchronously.

Nice To Haves

• Exposure to scripting in Bash, Go, and Rust.
• Experience with Spinnaker.
• Experience with Pulumi.
• Master’s degree in Computer Science or a related field.
• Experience managing client data persistence, backups, and failovers using cloud databases such as RDS MySQL, PostgreSQL, or PolarDB.
• Cross-border optimization experience using AliCloud Cloud Enterprise Network (CEN) or Express Connect to link mainland China and global markets.
• Experience securing tenant data using AliCloud RAM and KMS, and ensuring compliance with ISO 27001, SOC 2, or local data privacy laws.
• Alibaba Cloud Certified Professional (ACP) or Expert (ACE) certification.
• Demonstrated ability to investigate complex systemic or latent reliability issues cross-functionally.
• Prior on-call experience supporting large-scale distributed systems.

Responsibilities

• Own, monitor, and defend the availability, latency, and performance metrics (SLIs/SLOs) of customer-facing production services.
• Maintain and optimize customer-serving production environments, including AliCloud services such as ACK Kubernetes, ECS, Serverless, and RDS, alongside Apple infrastructure.
• Manage external-facing networking, content delivery, and load balancing, including SLB/ALB, Global Traffic Manager, and AliCloud CDN, to minimize latency for users worldwide.
• Maintain zero-downtime deployment pipelines so features can ship safely and continuously.
• Build customer-centric dashboards and alerting frameworks using Prometheus, Grafana, and Splunk or similar logging services to detect and resolve user-facing issues proactively.
• Implement automated scaling rules to handle traffic spikes efficiently while managing infrastructure costs.
• Drive production incident response and management, conducting root-cause analysis across software, systems, automation, and processes.
• Collaborate with engineering teams to design and build monitoring infrastructure focused on automation, availability, performance, and efficiency.
• Improve infrastructure tools and automate manual operations through repeated iteration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior