Arts & Community Exploration Program Manager

Jewish Family Service of Colorado • Denver, CO

15d • Onsite

About The Position

The Arts and Community Exploration (ACE) Program Manager is responsible for the overall coordination, administration, and day-to-day management of the ACE Program, which provides both center-based activities and community-based outings. This role ensures that all program components support individuals in achieving their person-centered outcomes. The Program Manager supervises, guides, and evaluates staff to maintain high-quality services, promote participant engagement, and uphold program standards.

Requirements

• Preferred bachelor’s/master’s degree in human service, art and recreational therapy, related field, or equivalent experience.
• Minimum five to seven years’ experience working with individuals with disabilities across various age groups, including adults with intellectual and developmental disabilities, is preferred.
• Extensive knowledge of Colorado's HCBS Medicaid waiver and non-waiver programs.
• Demonstrated ability to lead, facilitate, and foster collaboration within a team.
• Working Knowledge of Health Care Policy and Financing (HCPF), Colorado Department of Public Health and Environment (CDPHE), and Home and Community-Based Services (HCBS) Waivers.
• Proficiency with databases and computer software tools, including Microsoft Office Suite (Excel proficiency required).
• Strong organizational and multitasking abilities with the capacity to work independently and adapt to change.
• Excellent written and verbal communication skills.
• A valid driver’s license, access to reliable transportation, and proof of auto insurance are required.
• Employees must maintain a driving record that meets agency insurance requirements and be able to travel to multiple sites or community locations as part of regular job duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Strong interpersonal and communication skills for collaborating with various levels of staff, including program managers, directors, board members, and external auditors.
• This position requires a current CPR certification.

Nice To Haves

• Prior management experience preferred.

Responsibilities

• Oversees the overall operations of the ACE Program, including implementing and monitoring the scope and duration of direct services and supports in accordance with each individual’s Person-Centered Plan.
• Develops and implements meaningful activities and supervises, monitors, and empowers program staff.
• Serves as an active member of the interdisciplinary team, attending Service Plan (SP) meetings or delegating attendance to the Program Manager as appropriate.
• Represents ACE services and supports, advocates for individuals’ needs, recommends appropriate scope and duration of services, and ensures service delivery aligns with each person-centered plan.
• Provides supervision, direction, and support to Activity Specialists.
• Sets clear expectations, establishes performance goals, and provides ongoing coaching and feedback.
• Monitors individual outcomes and service quality as identified by the interdisciplinary team.
• Collaborates with Activity Specialists to develop goals, review data collection practices, evaluate progress, and ensure individuals are engaged in activity planning and achieve their desired outcomes.
• Monitors usage of authorized units to ensure individuals maximize their services.
• Attends bi-monthly billing meetings and assists in resolving billing-related issues.
• Serves as a liaison to families, residential providers, advocates, guardians, and funding agencies.
• Participates in Case Management Agencies Program Manager - level planning meetings and communicates program changes to the Director of Disability to prevent service or billing disruptions.
• Evaluates the effectiveness and efficiency of program operations, including documentation quality and accuracy, hours served, attendance reports, unit utilization, staff and transportation schedules, contracted hours, financials, and other outcome-reporting requirements.
• Assists in developing the annual fiscal budget in collaboration with the Director of Disability Services.
• Monitors program credit card activity and records transactions accurately in the accounting system.
• Provides leadership and direct services to ACE Program participants as needed.
• Collaborates with the Director of Disability Services, Program Manager, and Activity Specialists to create and implement new and innovative programs and activities for individuals participating in ACE.
• Performs other duties as assigned.

Benefits

• JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 16 paid holidays, and a generous leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees