Part Time Arena Operations Command Post

Orlando Magic • Orlando, FL

3d • Onsite

About The Position

This role will serve as a point of contact for in-game reports and calls to the Arena Operations Team throughout all Magic Games. Team members help ensure a safe, efficient, and legendary experience for guests and staff throughout events. This position is for the upcoming season of 2026-27, with interviewing starting mid-August and an anticipated start date of mid-September. This role is ideal for college students, teachers with flexible schedules, individuals re-entering the workforce, or those seeking additional income.

Requirements

• High school degree or GED required.
• Minimum of one year customer service experience required.
• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills.

Responsibilities

• Document and report all radio calls throughout the game for the Arena Operations Team using Switchbase platform.
• Contact appropriate Orlando Magic employees as needed throughout the game with troubleshooting/emergency occurrences during each game.
• Have the ability to direct all radio calls to the appropriate channels.
• Serve as a secondary point of contact in an assigned arena area, supporting game day operations and guest experience.
• Monitor and respond to medical incidents, guest concerns, safety hazards, and facility issues.
• All other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED