Arena Director of Operations

The Orleans Hotel & Casino • Las Vegas, NV

9d • Onsite

About The Position

Responsible for directing the planning, booking, administration, personnel, financial, and operational management of the facility, consistent with the goals and directives of Boyd Gaming. This role provides leadership and direction to subordinate operating departments, management, and staff, coordinating and executing plans and directives. It involves maintaining liaison with corporate staff, industry associates, governing agencies, communication mediums, and the general public. The position is also responsible for all programming/booking decisions that best reflect and support the overall property, seeking, maintaining, and executing the venue’s events. It requires motivating, mentoring, and providing leadership to both full-time and on-call team members within the facility. The role involves liaison with various third-party contractors (staffing, cleaning, stagehand, production) and developing relationships with agents, promoters, and artist management to facilitate a prosperous event calendar. Coordination with property and corporate personnel is essential for event fulfillment and execution. The position works with local and national media through the corporate office to represent the venue and company in external communications about arena events. It determines and establishes organizational structures and staffing requirements for effective personnel utilization, ensuring the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards, with provisions for timely and effective employee performance evaluations. The role directs the development and sustainment of plans, programs, policies, and procedures to establish the highest level of employee morale, safety, service, appearance, and performance. Responsibilities include the development of the annual operating calendar, activity schedules, dates, and hours of operations, with projections for attendance and revenue. It manages the procurement of activities and events, negotiating contracts and agreements. The role directs the purchase, storage, and use of food service equipment, products, food, and beverages. It also directs the development of operating and marketing financial plans and documents, including operating revenue and expense budgets, and capital expense plans and budgets. The position provides control of day-to-day operations, assuring coordination of plans, programs, and events, and conducts post-event operational and financial review analysis. Oversight includes the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives, such as training and development, quality assurance, community contributions, employee suggestions, and committee assignments. The role ensures timely and effective response to requests from external organizations, agencies, departments, and individuals, maintaining the integrity of the department and Boyd Gaming in all communications and contacts. It oversees the administration of personnel and facility operations in accordance with applicable local, state, and federal regulations. A good working knowledge and liaison with both the Hotel and Casino is required to understand and help drive business in those areas. The position works closely with the corporate communications department to respond to media requests and oversees the Arena’s community involvement, managing relationships with charities, nonprofits, and other organizations. Assertiveness in booking events and proactively bringing acts together that are a good fit for the Arena and the property as a whole is expected.

Requirements

• Minimum ten (10) year’s comparable professional experience in a similar type venue.
• Knowledgeable of computer software and office systems – Microsoft Office, PowerPoint, Internet, Strategic and operations planning, budgeting and event scheduling software.
• Exceptional leadership skills.
• Analytical and problem-solving skills with excellent verbal and written skills.
• Attention to detail and excellent organizational skills.
• Strong interpersonal skills with the capability to quickly develop and working relationships across teams and communicate both up and down the Company.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Directing the planning, booking, administration, personnel, financial, and operational management of the facility.
• Providing leadership and direction to subordinate operating departments, management, and staff.
• Coordinating and executing plans and directives.
• Performing continuing liaison with corporate staff, industry associates, governing agencies, communication mediums, and the general public.
• Making programming/booking decisions that best reflect and support the overall property.
• Seeking, maintaining, and executing the venue’s events.
• Motivating, mentoring, and providing leadership to both full-time and on-call team members within the facility.
• Liaising with various third-party contractors (staffing, cleaning, stagehand, production).
• Developing relationships with agents, promoters, and artist management.
• Coordinating with property and corporate personnel in the fulfillment and execution of all event-related matters.
• Working with local and national media through the corporate office to represent the venue and company.
• Determining and establishing organizational structures and personnel staffing requirements.
• Directing the development and sustainment of plans, programs, policies, and procedures for employee morale, safety, service, appearance, and performance.
• Developing the annual operating calendar, activity schedules, dates, and hours of operations, with projections for attendance and revenue.
• Managing the procurement of activities and events, negotiating contracts and agreements.
• Directing the purchase, storage, and use of food service equipment, products, food, and beverages.
• Directing the development of operating and marketing financial plans and documents, including budgets.
• Providing control of day-to-day operations, assuring coordination of plans, programs, and events.
• Conducting post-event operational and financial review analysis.
• Overseeing the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives.
• Ensuring timely and effective response to requests from external organizations, agencies, departments, and individuals.
• Overseeing the administration of personnel and the operation of the facilities in accordance with applicable local, state, and federal regulations.
• Acting as a liaison with the Hotel and Casino to understand and help drive business.
• Working closely with the corporate communications department to respond to media requests.
• Overseeing the Arena’s community involvement and managing relationships with charities, nonprofits, and other organizations.
• Booking events assertively and proactively bringing acts together that are a good fit for the Arena and the property.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior