Arena Attendant II

Mall of America • East Rutherford, NJ

2d • Onsite

About The Position

Responsible for providing our guests with a fun and enjoyable Arena experience while ensuring their continual safety and security on the attraction.

Requirements

• Experience operating a Forklift and able to lift/carry up to/over 50lbs
• Previous customer service skills and the ability to foster positive interactions with the public at all times complemented by strong conflict resolution skills and the ability to stay calm in stressful situations
• Stand and move- frequently, 80% of time
• Perform repetitive motion (using keyboard)-Frequently, 75% of time
• Reach at or above shoulder level – periodically, 25%
• Reach at or below shoulder level – frequently, 50%
• Stoop/Squat-periodically, 10%
• Lifting/carry up to 20 pounds – Occasionally, 25% of time
• Lift/Carry up to 40 lbs-Infrequently, 10% of time
• Kneel and bend- periodically, 10% of time

Nice To Haves

• Proficiency in ice skating preferred
• Professional, warm, and welcoming demeanor
• First Aid, CPR, Emergency Response Trainings preferred
• Experience working in an Ice Arena or related recreation facility an asset

Responsibilities

• Greeting our guests within a professional, welcoming, and friendly manner
• Providing our guests with detailed instructions on the safe use of the Ice Rink
• Ensuring Rink And surrounding area, floors, and high touch surfaces and cleaned and sanitized
• Assist in rink conversions, retrieving, installing, and tearing down the special decking and carpeting used for special events
• Act as a guest experience representative during specialty events
• Ensuring proper skate and helmet rentals are processed and collected at the end of use
• Processing all admission transactions accurately by cash, credit card or automatic debit
• Dealing calmly and efficiently with stressful situations relating to guests
• Utilizing strong customer service skills while adhering to all specified safety regulations at all time
• Act as representative for the distribution, collection, and sanitization of skate aids
• Operating electric skate sharpening machine (SPARX) to maintain skate rental sharpness
• Operating scoreboard controller for hockey games and practices
• Serve as Locker Room Attendant for hockey or special events
• First responder to injury or incident during Public Skating sessions
• Training on First Aid, CPR, Emergency Protocols and bodily fluid clean-up
• Complete all assigned tasks within the guidelines and deadlines set forth by Rink Leadership
• Other responsibilities as required

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed