Area VP, Solution Consulting - Canada

ServiceNow•Toronto, ON

63d•Hybrid

About The Position

This role is for an Area VP of Solution Consulting in Canada, focusing on AI strategy and thought leadership. The position involves leading a team of Solution Consultants, driving customer engagement, and impacting pipeline and revenue objectives. The company, ServiceNow, is a global market leader in AI-enhanced technology, connecting people, systems, and processes to improve how organizations work. They aim to make the world work better for everyone.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
10+ years of progressive experience in solution consulting, presales, or enterprise technology leadership roles.
Demonstrated success leading SC or presales teams at scale, with accountability for revenue contribution and team development.
Deep expertise in AI/ML technologies — including generative AI, agentic automation, and AI governance — with the ability to connect AI capabilities to enterprise business outcomes.
Proven ability to engage C-suite executives on digital transformation strategy, with ServiceNow, Salesforce, SAP, or comparable enterprise platform experience.
Track record of building high-performing, inclusive teams with a strong coaching and talent development philosophy.

Nice To Haves

Experience with ServiceNow platform across two or more product lines (ITSM, HRSD, CSM, ITOM, App Engine, Creator Workflows).
Familiarity with AI competitive landscape including Microsoft 365 Copilot, Salesforce Agentforce, and frontier AI providers (OpenAI, Google, Anthropic).
Experience in the Canadian enterprise market, with knowledge of key verticals including financial services, public sector, healthcare, or manufacturing.
Background in SC enablement program design, including onboarding, AI readiness curriculum, or early-career development initiatives.
AI-native mindset: Leads with intelligence-first thinking and inspires the team to demonstrate AI value in every customer interaction.
Builder: Excited to shape organizational culture, establish new standards, and develop talent in a fast-moving environment.
Executive presence: Credible and compelling with C-suite audiences; able to translate technical complexity into business strategy.
Executive network: Brings established and actively cultivated relationships with senior business leaders across Canada’s enterprise landscape — spanning financial services, public sector, and commercial markets — enabling faster trust, shorter sales cycles, and deeper strategic partnerships.
Collaborative: Operates effectively across Sales, CEG, Partners, and Product — driving alignment without authority where needed.
Data-driven: Uses metrics and analytics to inform decisions, prioritize resources, and demonstrate business impact.

Responsibilities

Define and execute the AI-native SC vision for Canada, positioning ServiceNow as the enterprise AI platform of choice.
Champion Now Assist, AI Agents, and AI Control Tower in customer engagements, translating GenAI and automation capabilities into business outcomes.
Build and scale repeatable AI demonstration frameworks and value narratives.
Serve as Canada's executive AI thought leader at customer briefings, industry events, and ServiceNow Knowledge.
Lead, develop, and inspire a high-performing team of Solution Consultants across Canada, ensuring team attainment, capacity, and capability development.
Build an AI-native SC culture by hiring for AI fluency, establishing AI-first demo standards, and designing onboarding programs.
Implement structured coaching and mentorship frameworks to accelerate SC growth.
Partner with Area VP Canada and cross-functional leaders to align SC strategy with regional pipeline and revenue objectives.
Engage as an executive sponsor on Canada's most strategic accounts and new logo pursuits, leading AI-centric discovery, solution mapping, and value proof activities.
Drive new logo acquisition through compelling AI platform demonstrations across ITSM, HRSD, CSM, and Field Service Management.
Partner with sales leadership to build and qualify pipeline, leveraging AI hero plays, industry-specific use cases, and competitive displacement strategies.
Oversee the design and delivery of high-impact workshops, proof-of-concepts, and executive briefings.
Lead AI readiness programs for the Canada SC organization, covering Now Assist, Generative AI Studio, AI Agent orchestration, and AI Governance/Control Tower.
Develop and curate AI-specific demo assets, industry accelerators, and competitive battle materials.
Monitor product releases, AI market trends, and competitive landscape to continuously evolve team capability.
Collaborate with WW SC leadership to contribute Canada-driven innovation and best practices to the global SC community.
Define and track SC team KPIs including pipeline contribution, new logo SC coverage, AI product attachment rates, and SC-influenced revenue.
Use data and analytics to identify performance gaps, prioritize coaching investments, and demonstrate SC team impact.
Ensure all solution consulting engagements meet high standards of quality, technical integrity, and customer value.