Area Vice President - US Public Sector Customer Success Program Management Office

Appian•McLean, VA

21d•$200,000 - $375,000•Hybrid

About The Position

The Area Vice President leads the US Public Sector Customer Success Program Management Office, establishing PMO infrastructure and delivery governance to support mission assurance, customer success, and growth across the US Public Sector portfolio. The role develops delivery standards, operating rhythms, and portfolio management practices for scalable, compliant, high-impact outcomes across defense, intelligence, civilian, and state and local government engagements. The position is based at Appian’s headquarters in McLean, Virginia, and follows a hybrid work model. Employees are expected to work in the office 4–5 days per week, with in-person customer work a priority. The role partners with executive stakeholders across Customer Success, Sales, and Product, and uses portfolio performance, financial management, risk controls, Agile practices, and business intelligence to improve delivery and customer outcomes.

Requirements

Bachelor’s degree or higher in Business Administration, Information Systems, Engineering, Public Administration, or a related field.
15+ years of progressive experience in program management, delivery leadership, or consulting within enterprise software or government contracting environments.
Proven track record establishing and scaling Program Management Offices with delivery governance frameworks, operating rhythms, and portfolio management practices.
Deep knowledge of U.S. public sector contracting, compliance requirements, and procurement processes across federal, state, or local government agencies.
Demonstrated expertise managing financial performance metrics, including forecasting, utilization optimization, margin management, and resource allocation across complex delivery portfolios.
Strong command of Agile delivery methodologies and their application in enterprise software implementation and government modernization programs.
Exceptional stakeholder management and executive communication skills, including the ability to influence and align customer and internal executive audiences.
Expert-level capability in risk identification, issue resolution, and governance protocols for mission-critical delivery environments.

Nice To Haves

Experience delivering enterprise software solutions such as ERP, CRM, BPM, workflow automation, data integration, or enterprise application integration platforms.
Direct delivery experience in defense, intelligence, civilian agency, or state and local government environments, with knowledge of mission-specific requirements and constraints.
Applied understanding of enterprise architecture principles, data management practices, and integration patterns in complex government IT landscapes.
Hands-on experience with AI-Powered Process Automation platforms or similar enterprise orchestration technologies.

Responsibilities

Architect and operationalize the PMO governance framework, delivery standards, operating rhythms, and portfolio management practices across US Public Sector engagements.
Lead financial management and delivery performance optimization, including forecasting accuracy, utilization targets, margin improvement, and resource allocation.
Partner with Customer Success, Sales, and Product executives to align delivery capacity with pipeline growth, coordinate handoffs, and mitigate risks throughout the customer lifecycle.
Execute risk and issue management protocols, including early warning systems and resolution frameworks, to protect customer outcomes and comply with public sector contracting requirements.
Drive portfolio-level reporting and business intelligence, providing executive dashboards and insights for decisions on capacity planning, customer health, and expansion opportunities.
Champion Agile delivery methodologies and continuous improvement, coach delivery teams, and embed quality standards to accelerate time-to-value for government customers.