Area Vice President, Client Service

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As the AVP, Client Service Manager you will lead, coach, and develop a team of Employee Benefit Consultants (Client Executives) across all lines of coverage. This role is responsible for delivering a proactive, high-quality client service experience that supports client retention, satisfaction, and growth within a diverse employee benefits portfolio. This role serves as a strategic leader, ensuring strong collaboration, accountability, and consistent service delivery while guiding the team through complex client needs and day-to-day consulting activities. Key areas of focus include resolving escalated service issues, fostering effective communication among internal and external stakeholders, overseeing open enrollment planning and execution, supporting compliance initiatives, managing carrier and vendor relationships, leading benefit implementations, and maintaining strong client engagement.

Requirements

Bachelor's degree and 7 years related experience required.
Excellent knowledge of the insurance brokerage business.
Strong understanding of: Medical, dental, vision, life, disability, and voluntary benefits
Strong understanding of: Self-funded and fully insured plans
Strong understanding of: Compliance requirements (ACA, ERISA, COBRA, HIPAA, FMLA)
Strong understanding of: Renewal and marketing processes
Strong understanding of: Vendor and carrier management
Strong verbal and written communication skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Active Life & Health License (or ability to obtain/maintain)
Bachelor's degree in Business, Human Resources, Risk Management, Finance, or related field
Strong people and process management experience

Nice To Haves

15+ years of employee benefits consulting, brokerage, carrier, or HR benefits experience
2–5 years of people leadership experience with demonstrated success coaching and developing professionals
Experience managing mid-market and/or large employer benefit programs

Responsibilities

Lead, mentor, and develop a team of Client Executives
Conduct regular coaching sessions and performance development discussions
Support career growth, succession planning, and talent retention
Foster collaboration across consulting, underwriting, pharmacy, wellbeing, compliance, and client service teams
Establish team goals and service standards
Serve as escalation point for complex client issues
Partner with Client Executives on strategic and renewal meeting preparation
Participate in executive client meetings and stewardship reviews
Ensure consistent execution of service plans, renewal strategy, and client deliverables
Drive client retention and relationship expansion
Manage team workload and resource allocation
Ensure delivery deadlines and service standards are met
Oversee renewal timelines and client activities
Implement process improvements and best practices
Develop/Monitor service metrics and client satisfaction