Area Vice President

Classic Collision•Anchorage, AK

1d•Remote

About The Position

Classic Collision is seeking an experienced Area Vice President to lead operations across Alaska, Washington, and Oregon. This executive leadership role is responsible for driving operational excellence, developing high-performing teams, and achieving strategic growth across the region. The Area Vice President (AVP) of Operations is responsible for leading all operational and financial activities within a designated metropolitan market. This includes oversight of performance, growth, team development, customer relationships, and profitability. The AVP plays a strategic leadership role, ensuring alignment with company goals while upholding Classic Collision’s standards for operational excellence, service quality, and industry leadership. This role requires a strong business acumen, proven leadership, and a deep understanding of collision repair operations to maintain Classic Collision’s position as a best-in-class employer and service provider.

Requirements

Minimum of 10 years in collision repair or auto body operations management.
Proven ability to lead teams, analyze business operations, and drive financial results.
Experience in talent development, retention, and performance management.
Proficiency in CCC One and management systems; advanced Microsoft Office skills.
Strong communication, presentation, and customer relationship skills.
Valid driver’s license; frequent travel required.
Integrity -Respect, and accountability at every level and in every interaction
Customer Service -Provide the highest level of customer service while building customer satisfaction and retention
Innovation -Develops and displays innovative approaches and ideas to our business
Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Responsibilities

Drive overall Area performance through Area Directors, focusing on KPIs, quality standards, staff development, and operational culture.
Serve as program lead for the Environmental Health & Safety (EHS) program.
Stay current on vehicle repair technologies, processes, and compliance trends.
Ensure compliance with monthly shop quality assurance (QA) audits.
Oversee maintenance of all shop equipment to ensure functionality and safety.
Set and communicate expectations related to revenue, performance, training, and retention.
Recruit, mentor, and develop high-performing operational leaders.
Maintain and strengthen key DRP relationships, ensuring effective communication and consistent feedback to Area Directors and General Managers.
Ensure adherence to operational protocols through consistent execution of the company’s Recipe Book.
Support Area Directors in staff development and resolution of escalated customer concerns.
Act as a liaison between leadership and operations teams to ensure integration, alignment, and success across organizational goals.
Participate in external marketing, customer engagement, and team-building initiatives as needed.
Review and analyze weekly/monthly performance data and conduct regular operations reviews with direct reports.
Conduct scheduled business reviews with key DRP partners.
Support GM’s and RD’s with daily sales targets; balance WIP across the region.
Verify CCC Calendar accuracy and reschedule any missed appointments.
Perform Quality Checks (QC) on 3 vehicles in various stages using repair plans (review RO’s older than 10 days).
Problem-solve speed, quality, cost, and customer service issues with teams.
Participate in admin and production meetings.
Audit 1 estimate in full detail with key DRP requirements.
Take corrective action from call-back reports.
Lead CSI improvement activities: call plans, observe communication, and ensure documentation.
Conduct Regional Director (RD) huddle (30 min) to review sales, WIP, KPIs.
Perform DRP performance review.
Conduct payroll review: check flags, overallocated labor, YUGO, guarantees.
Audit GMG safety follow-up items.
Conduct financial review of assigned region.
Maintain and grow dealer relations.
Identify LMS and training opportunities for Area Directors/teams.
Ensure Standard Work tasks are fully completed and documented.
Review and update B2A Tab.