Area Teller

UFCU Main•Austin, TX

1d•Onsite

About The Position

Under direct supervision, an Area Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and building member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative. The job summary includes processing member transactions and resolving issues of a routine nature, assisting with general account support through various channels, and ensuring operational compliance through drawer management, following opening and closing procedures, and filing required compliance reports.

Requirements

High School Diploma or GED
Bilingual English/Spanish
Six months or more of experience with cash handling, customer service, and working in a team environment
Access to reliable transportation
Basic understanding of products, services, financial center operations
Basic knowledge of technology systems
Strong ability to accurately handle and count cash
Strong understanding of security and quality control policies
Strong ability to provide exceptional member experience
Strong ability to understand and adhere to financial institution compliance requirements

Nice To Haves

Experience working in fast-paced, high-volume environment
Financial institution experience

Responsibilities

Process member transactions and resolve issues of a routine nature.
Assist with general account support through various channels.
Ensure operational compliance through drawer management, following opening and closing procedures, and filing required compliance reports.
Respond to and resolve basic member needs.
Serve as Lobby Lead.
Process transactions (includes shared branching).
Conduct system navigation.
Process and assist with account support (includes online and mobile banking).
Manage and balance drawer.
Complete opening and closing procedures.
File required compliance reports (CTR, SAR, etc.).
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.