Area Service Sales Representative Trainee-NY

Griswold Industries dba Cla-Val•New York, NY

2d•$60,000 - $65,000•Onsite

About The Position

Under general supervision, this role involves installing, servicing, repairing, and warranting products on-site. The position includes scheduling and performing maintenance, providing field sales support, actively promoting territory growth, and ensuring urgent and professional fulfillment of service needs while maintaining safety, quality, and cost-effectiveness. The role also partners with sales to drive new growth and revenue, performs advanced customer support, and related duties as assigned.

Requirements

Advanced experience and training in assembly, installation, service and repair of all product lines.
Trained in company safety policies and procedures.
Trained at Cla-Val service school.
Trained in customer and vendor relations.
Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel.
Ability to assess customer service needs and prepare quotations.
Ability to interact with customers to develop and strengthen business relations.
Self-starter with the ability to multi-task and reprioritize duties throughout the day.
Ability to plan, schedule, organize, and prioritize work without supervision.
Considerable knowledge of all product lines.
Ability to read and interpret engineering drawings, schematics, and blueprints.
Advanced knowledge of basic assembly and repair procedures and principles of hydraulics.
Computer literacy and able to learn job-related software programs.
Ability to work in confined spaces.
Ability to make effective service presentations.
Knowledge of company products, pricing, and technical specifications.
Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less.
Ability to move heavier objects with the assistance of others or by using mechanical devices.
Ability to operate a motor vehicle.
Possession of a valid driver license.
Acceptable driving record.
Possession of a valid Confined Space Entry training certificate.
Ability to use required personal protective equipment (PPE) and safety equipment.
Ability to work in valve service areas.
Ability to travel on company business as required.

Responsibilities

Performs service calls and responds in a timely manner.
Provides technical support.
Performs pre-service job consultations and site visits to assess client needs.
Prepares customer quotations.
Conducts training on application, start-up, utilization, and repair procedures.
Submits accurate, prompt reports for billing of completed work.
Reviews and maintains service parts inventory levels.
Advises customers on performance and service requirements of products.
Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users.
Identifies service and sales opportunities, and escalates to the appropriate channel.
Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales.
Maintains regular punctuality, attendance, and absence reporting in conformance with company policies.
Complies with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.