Area Service Operations Enablement Leader

Johnson Controls•Boston, MA

1d•$163,000 - $245,000•Onsite

About The Position

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this enterprise leadership role, you will help translate North America service strategy into local market action across one of the North America Areas and support HVAC service sales execution that drives profitable growth. The Area Service Operations Enablement Leader serves as the connection between North America service priorities and day-to-day execution in the markets. You will partner with Area and market leaders to improve service volume, recurring revenue, retention, service attachment, and margin performance. This is an influence-based leadership role without direct reports, focused on coaching leaders, aligning teams, and creating a clear operating cadence across the Area.

Requirements

Bachelor's degree in business, engineering, a technical discipline, or equivalent relevant experience.
Typically 10+ years of progressive experience in HVAC, building systems, technical services, or complex B2B sales, including leadership of multi-market growth initiatives.
Demonstrated success delivering service sales growth, recurring revenue, profitability, pipeline health, and forecast accuracy.
Strong knowledge of commercial HVAC service offerings, planned service agreements, customer economics, contract-based services, selling models, and CRM-enabled sales management.
Proven ability to lead through influence, coach leaders, and drive accountability without direct reporting authority in a matrixed organization.
Experience identifying, onboarding, coaching, and developing sales talent and supporting succession planning.
Ability to communicate credibly with executive customers, Area Vice Presidents, systems sales and service operations leaders, and front-line teams.
Strong financial acumen, analytical capability, structured problem solving, change leadership, and learning agility.
Ability to travel throughout the assigned Area as business needs require.

Responsibilities

Translate North America and Area service growth strategy into clear market priorities, execution plans, and performance expectations.
Deliver the Area operating plan for service volume, revenue, margin, recurring revenue, retention, and service attachment.
Ensure service growth priorities are executable at the market level through role clarity, standard work, defined sales motions, and visible accountability.
Diagnose performance gaps by market, customer segment, seller, offering, and funnel stage, then align corrective actions with local and Area leaders.
Lead a consistent weekly, monthly, and quarterly service sales management cadence across the Area.
Drive pipeline sufficiency by line of business and improve opportunity quality, stage discipline, conversion, velocity, aging, and CRM adoption.
Strengthen forecast accuracy and use performance data to identify risks, remove barriers, and scale best practices.
Build relationships with strategically important customers and executive stakeholders to shape opportunities and accelerate growth.
Drive new planned service agreement bookings, renewal and retention performance, recapture of the installed base, and lifecycle value selling.
Partner with systems sales and service operations to increase service attachment at the point of sale and across the customer lifecycle.
Coach and enable Market General Managers, front-line sales leaders, and service sales teams through influence rather than direct authority.
Support onboarding, sales methodology adoption, account planning, opportunity coaching, performance inspection, and leadership standard work.
Assess seller capacity, coverage, productivity, and capability needs and recommend targeted resource or development actions.
Act as the service sales coordination point among the Area VP, Area Sales Leader, Area Service Leader, local market leaders, and functional partners.
Partner with service operations to align growth ambition, customer commitments, labor capacity, solution quality, and execution readiness.
Collaborate with Service Sales Enablement to drive strategy adoption and commercial execution across the Area.
Lead adoption of service sales motions, programs, tools, and standard operating procedures across local markets.
Own outcomes with accountability, safety, and integrity by setting clear expectations, following through on commitments, and reinforcing disciplined execution across the Area.
Stay close to the work and remove obstacles for customers by using market data, field insight, and direct leader engagement to solve issues quickly and keep growth plans executable.
Improve every day through candor, continuous improvement, and structured problem solving by inspecting performance, challenging assumptions, and turning gaps into practical actions.
Win as one team by building trust across sales, service operations, enablement, and branch leadership, and by using diverse perspectives to strengthen decisions.
Use CRM data, pipeline reviews, account plans, and forecast discussions to create visibility and focus on the right opportunities.
Coach leaders on observable sales behaviors, customer engagement, and follow-through so that strategy becomes repeatable market execution.
Maintain a steady operating rhythm that supports clear priorities, timely intervention, and consistent learning across markets.