Area Service Manager
About The Position
Trane Technologies is hiring an Area Service Manager for its Latham, New York team. The role provides leadership for service repair, upgrades and enhancements, service agreements, and new equipment installation over the customer relationship lifecycle. Responsibilities span service agreement pricing, sales support, field service coordination, technician recruitment and development, invoicing and collections, and customer satisfaction. The position has profit-and-loss responsibility and oversees service delivery, financial performance, risk management, employee development, and environmental, health, and safety compliance. It is field-based, with required travel to customer sites; a company vehicle is provided. The ideal candidate will be located in Delaware, Greene, Columbia, Sullivan, Ulster, Dutchess, Orange, or Putnam County.
Requirements
- At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
- At least 3 years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful execution of startups and customer requests.
- Technology proficiency, including expertise in Microsoft applications.
- A valid driver's license held for at least 12 months, with no major or frequent traffic violations or preventable collisions in the previous 3 years.
Nice To Haves
- Salesforce experience.
Responsibilities
- Manage profit and loss and provide monthly revenue forecasts.
- Grow the service agreement base and repair, installation, and service turnkey business in partnership with the acquisition team (sales).
- Control expenses against budget targets for overhead items such as fleet, uniforms, tools, and safety equipment.
- Manage risk in service agreements, service turnkey work, and repairs.
- Oversee service coordination to respond efficiently to customers, balance technician training and skills with customer needs, and leverage resources across the district.
- Coordinate service work including emergency repairs, regular maintenance, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
- Attract, coach, counsel, train, and develop service employees; improve their customer service, process, and technical skills through performance management and technical training.
- Confirm margin expectations are met during sales and fulfillment.
- Maximize cash flow by ensuring invoices are generated promptly after work is completed, managing expense budgets, and increasing service team utilization.
- Establish and ensure adherence to standard service work processes, and improve transactional processes and customer satisfaction.
- Ensure environmental, health, and safety compliance within the service team and train employees to maintain a safe and productive environment in the shop and at customer sites.
Benefits
- Health insurance beginning on the first day of employment.
- Holistic wellness programs with incentives.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
