Area Service Manager - HVAC

Fluidics•Philadelphia, PA

18h

About The Position

The Area Service Manager ensures best-in-class service for clients in an assigned area and is responsible for specific clients, Account Managers, and up to 20 service technicians. The role oversees area productivity, scheduling and execution, contract and project profitability, procurement, customer relationships, service-contract compliance, and the daily functions of field foremen and technicians. The manager also monitors technician skills, provides training and technical support, and conducts field safety and quality visits. Technical support may be needed on weekends and nights. The position is Monday through Friday. The employer provides a competitive salary and benefits package, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability coverage, a 401(k) Savings Plan, College Coach, and an employee assistance program.

Requirements

At least 5 years of HVAC experience in a leadership role managing in-house and field professionals.
At least 10 years of technical experience in a mechanical contracting environment.
Ability to work with customers to find mutually satisfactory solutions to difficult issues.
Proficiency in Microsoft Excel, Visio, and Word.
Excellent verbal and written communication skills.
Professional and ethical behavior at all times.
Valid driver’s license.

Responsibilities

Ensure overall productivity for all work in the assigned area.
Work with service coordinators to ensure timely scheduling and execution of each job.
Ensure profitability of service contracts and quoted and time-and-materials work.
Procure parts and materials for work in the assigned area.
Review open calls to ensure timely completion.
Ensure preventive maintenance is completed on time and in accordance with contractual obligations.
Build relationships with customers in the assigned region or territory through consistent email and telephone contact and personal visits as needed.
Manage customers located within the region as needed.
Understand each customer’s maintenance contract and ensure services comply with its terms and conditions.
Price all work requests in the assigned area.
Support Account Managers for assigned clients as needed.
Oversee daily functions of field foremen and technicians.
Monitor technician skill levels and provide necessary training.
Provide technical support to field technicians as needed, including on weekends and nights.
Conduct field safety and quality site visits.
Ensure technicians comply with company policies and procedures.