Area Service Manager, East and Canada
About The Position
The Area Services Manager serves as the primary service and support interface for Fluence Energy Storage projects across a defined region. This role spans multiple project life-cycle phases, from commissioning through post-COD operations, and plays a critical role in ensuring safe, reliable, and high-quality service delivery. The Area Services Manager partners closely with customers, field technicians, internal teams, and third-party service providers to resolve issues, manage escalations, and drive operational excellence across Fluence-managed assets. This position may be based in Arlington, VA or remotely within the Continental U.S., with significant travel required.
Requirements
- Bachelor’s degree required; strong preference for a technical discipline (e.g., Electrical, Mechanical, Civil Engineering, or related STEM field)
- 10+ years of experience within electric utilities or independent power producers (generation, operations, or technical roles)
- Demonstrated experience leading safety initiatives in an operational or field-based environment
- Proven technical troubleshooting and analytical problem-solving skills
- Strong verbal and written communication skills with the ability to engage multiple stakeholder groups
- Experience managing complex customer relationships and issue escalations
- Understanding of financial and business performance considerations related to service delivery
- Willingness and ability to travel up to 50%
- Ability to meet physical requirements associated with site and field support
- Legally authorized to work in the United States at the time of application and throughout employment, without the need for employer sponsorship.
Nice To Haves
- Experience with income statement management and budget development
- Familiarity with NetSuite or comparable financial/reporting platforms
- Experience negotiating and managing third-party service contracts
- Background in project management and cross-functional coordination
- Business process management experience, including reporting, work execution, procure-to-pay, and change management
- SCADA and/or MODBUS experience
- Experience supporting battery energy storage systems or renewable energy assets
Responsibilities
- Serve as the primary service relationship owner for assigned customers, ensuring clear communication and execution aligned with contractual obligations
- Act as the escalation point for technical issues involving customers and Fluence field technicians
- Support Energy Storage projects across commissioning, operations, and post-COD phases
- Drive and support O&M service performance across key metrics, including safety, financial performance, and maintenance
- Identify operational and technical issues impacting project or service performance and lead resolution efforts using structured problem-solving approaches
- Support and facilitate root cause analysis and management of change activities
- Coordinate proactive and reactive maintenance activities in alignment with asset management strategies
- Manage and coordinate third-party service providers to ensure safe and effective execution of O&M services
- Support the development and deployment of asset management and service strategies for customer assets
- Lead and support technical training efforts for asset owners and third-party service providers
- Partner cross-functionally to support reporting, analytics, and continuous improvement initiatives
Benefits
- Fluence does not sponsor work visas for this position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
